BAI Payments Connect 2014

Technology for Business Summit

With a dual focus of increased revenue and decreased costs, it is imperative that retail bankers learn how to use new and legacy technologies to build business profitability and drive results. The Technology for Business Summit will cover the topics that offer you the best opportunity to impact bottom and top line revenue and expenses.

Summit Leader

John Itokazu, Senior Executive Vice President, Chief Information and Operations Officer, UnionBanCal Corporation and Union Bank, N.A.

John Itokazu is senior executive vice president and chief information and operations officer for UnionBanCal Corporation and its primary subsidiary, Union Bank, N.A. Mr. Itokazu is responsible for the company’s technology and operations group that includes central and distributed computing systems, information technology planning and engineering, data processing, telecommunications, security and contingency planning, and operations and customer service.

As part of his corporate responsibilities, Mr. Itokazu serves as a member of the bank’s executive committee, which functions as Union Bank’s primary policy-making body.

Prior to joining Union Bank, Mr. Itokazu spent more than 30 years at Zions BanCorporation in Utah, most recently as chief information and operations officer where he led over 1,700 employees and drove the successful integration of numerous banks onto a common banking platform. He also headed treasury management services which delivered products and services for the company’s treasury business. In addition, Mr. Itokazu directed the activities of the installation and conversion of the company’s deposit, savings, time, and account analysis systems. He also ran the retail operations for Zions Bank branch banking.

Mr. Itokazu holds a bachelor’s degree in business administration from the University of Phoenix.


  1. 3:00 p.m. - 4:15 p.m.
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