Global Game Changers Fast Track

Innovative bankers from around the world converge and share their success stories for new business models and product ideas. These sessions, back by popular demand, will keep you up to date on breakthrough global trends, applications and insights. These bonus sessions are open to all attendees, no matter what summit you're registered for. 

  • Mobile models from around the world 
  • Crowd sourcing products in retail banking 
  • Best practices from global innovators in financial services

  1. BAI-Finacle Global Innovation Awards Panel featuring Winners of the Awards

    Tuesday, October 9
    2:00 PM - 2:45 PM


    Moderator: Sandeep Deobhakta, Head Personal Business Banking, Africa, Standard Bank

    Innovation is the key to finding new ways to create value and generate much needed revenue streams in today’s retail banking environment. In this session, you’ll have a unique opportunity to hear from some of the 2012 BAI-Finacle Global Innovation Awards winners. These are best in class organizations from around the world that have demonstrated breakthrough innovation that have positively impacted customer and organizational profitability.

    • Hear insights on winning innovations in product and service and channel innovation
    • Learn how to make innovation part of your culture’s DNA with best practices from the winner of the Most Innovative Bank Award
    • Understand what it to be truly disruptive in retail banking and  how to get buy in from your organization from the c-suite to the frontline

  2. A Window into Global Innovation in Retail Banking

    Tuesday, October 9
    3:00 PM - 3:45 PM

    Patrick Desmarès, President & CEO, EFMA
    Aixa Manelli, CIO, Banco Itau Argentina
    Jan Hendrik Kraus, General Manager, Group Strategy, Emirates NBD 

    Most banking organizations recognize that innovation is a strategic priority, with many companies setting up innovation departments and increasing the investment in innovation. Hear the results of the 4th annual study on innovation in retail banking, which surveyed banks in all regions of the world – Asia Pacific, Middle East & Africa, Europe and the Americas. Hear insights about innovation strategy, innovation performance, the drivers of innovation and more specifically on innovation in channels.

    • Hear current innovation trends and priorities in retail banking
    • Learn about best practice examples of innovation in retail banking
    • Understand how innovation performance in channels has been higher than in other areas such as products or processes and which specific channel innovations banks are focusing on for 2012 and beyond 

  3. Mobile Banking from around the World: What the US Can Learn

    Wednesday, October 10
    9:45 AM - 10:30 AM

    Junseong Han, Division Head of New Business Dept., Hana Bank 

    Bart Narter, Senior Vice President, Celent

    Mobile banking is a global phenomenon and banking institutions  around the world are creating innovative business models that can be applied in North America. Hear insights from two key global players - Hana Bank, Korea who for example has gained 250,000 mobile banking customers in 2 years and Bankinter, Spain, who has had mobile offers with a response rate as high as 9.2%

    • Understand how you justify funding the mobile initiatives
    • Learn about Hana N Coupon,  a bank-led merchant reward program
    • Hear about Bankinter’s labs, which test new concepts with the public 

  4. Crowdsourcing Product Development - Insights from Barclaycard Ring Card

    Wednesday, October 10
    1:30 PM - 2:30 PM

    Paul Wilmore, Managing Director,Consumer Markets, Barclays U.S.

    Barclaycard Ring is the first social credit card program to be designed and built through the power of community crowdsourcing. Driven by the influence of an online community of cardmembers, the new card features a low interest rate, simple terms and the opportunity for cardholders to shape and share in the product’s financial success.  Through a virtual cardmember community, cardholders have visibility into the card’s financial profit and loss statements. An online framework gives cardholders the ability to influence decisions that impact how the card is managed and serviced. Using social media, the community has a forum where cardholders exchange ideas, share knowledge and provide direct feedback to Barclaycard US to help determine future features of the product.

    • Learn how this new business model is changing the dialogue with the consumer
    • Learn more about the how this program was designed and developed
    • Understand how the internal framework works to manage such a program
    • Discover how the program is attracting a digitally-engaged base



  5. Global View of Innovation for the Branch of the Future

    Wednesday, October 10
    2:45 PM - 3:45 PM

    Michael Allen, Managing Director and Chairman, Allen International

    Traditional bank transactions are decreasing, branch visits are declining yet why is it that the branch still outperforms in sales than any other channel? Key to the survival of the retail experience is a seamless approach to channel integration, network distribution and cost efficiencies but ultimately the use of technology truly benefits the consumer. The major concern in the banking world today are the new kids on the block… So what if Google did become a bank?

    • Latest innovation retail branches around the world
    • Branches new role with the rise of alternative channels and technology
    • Thinking laterally and demonstrating what if… Apple or Google became a bank



  6. Collaboration for Growth - New Approaches to Delivering Tomorrow's Products and Services Today

    Wednesday, October 10
    4:00 PM - 5:00 PM

    Bob Hunt, Senior Banking Consultant, CEB Tower Group
    Ashvini Saxena, Head, TCS Financial Solutions, Americas at Tata Consultancy Services

    With demands on financial service organizations to deliver 24/7 banking services through an ever growing multi-channel environment, the ability to have flexibility and agility to meet these challenges, with the desired customer experience, is a tough call. Today’s systems and associated resources cannot meet the needs of the bank and its customers. But, there are new approaches being implemented abroad that are allowing organizations rise to the challenge in a very cost effective way.

    • Learn how to best identify where collaboration with other entities makes the most sense for your organization
    • Understand the key elements for making the business case internally
    • Glean insights from proven examples where such collaborative models bore measurable results and tangible transformation
    • Hear global case studies of how banking organizations have collaborated on technology and resources to drive business profitability and increase customer satisfaction