Solutions Theaters
Get tactical information, best practices, case studies, product demonstrations and more from a wide range of solutions providers by attending these informative presentations on Wednesday, October 12 and Thursday, October 13.
Sykes Enterprises, Inc
The Five Myths of Customer Service Satisfaction
Wednesday, October 12
10:45 AM - 11:15 AM
Location: Solutions Theater 1
Nicole Sturgill, Research Director Delivery Channels, TowerGroup
Michael Clarkin, VP Marketing, Sykes
The traps of conventional customer service wisdom will be identified; then you will learn the ones that really matter. We will disclose the latest market research and share practical examples so you can walk away knowing how to make these work to your advantage.
BAI Access Plus Panel
Making Customer Interactions Count - One Hit at a Time!
Wednesday, October 12
10:45 AM - 11:15 AM
Location: Solutions Theater 2
Curt Skoog, Director of Business Development, H&R Block
Glenn Hudock, Managing Account Director, Acxiom
David M. Wallace, Global Financial Services Industry Marketing Manager, SAS
In today's environment, the ability to ensure "smart" interactions with your customers is critical to growing revenue and deepening wallet share. Hear insights into leveraging customer data, information and delivering value-added services to create meaningful interactions that deliver results.
Panini
Optimizing Payment Asset Efficiency
Wednesday, October 12
11:30 AM - 12:00 PM
Location: Solutions Theater 1
Chasity Johnson, Global Product Marketing Manager, Panini
Learn how Panini's new scalable and robust payment device management software enables financial institutions to monitor and manage payment capture devices, collect meaningful metrics and real-time alerts for maintaining optimal operational health of their payment assets and proactively intervene through automatic notifications enabling maximized asset availability and performance while minimizing downtime.
BAI Access Plus Panel
Harnessing the Power of Analytics
Wednesday, October 12
11:30 AM - 12:00 PM
Location: Solutions Theater 2
James Cook, Industry Principal Financial Services, Kronos Incorporated
Randy Packham, National Director for Financial Services, SAP
Craig Zander, Retail Banking Client Partner, Cognizant
The role of analytics is playing a starring role in banking organizations today. In an engaging discussion, hear how to cost effectively get the right IT support and platforms in place to positively impact key areas in your organization, specifically around pricing and modeling, as well as branch and staffing productivity.
Dynamics Inc.
A Look At Programmable Magstripes, Contactless, Telephonic, and EMV Technologies in the US
Wednesday, October 12
12:15 PM - 12:45 PM
Location: Solutions Theater 1
Jeff Mullen, CEO, Dynamics Inc.
Jeff Mullen, CEO of Dynamics will take a look at the past, present, and future of programmable magstripes, contactless, telephonic and EMV technologies in the United States. Dynamics, which has raised over $40M since 2009, produces next-generation payment devices. In 2010, Dynamics' products won Best in Show at DEMO, Finovate, and CES Best of Innovations.
BAI Access Plus Panel
Maximizing the Distribution Network
Wednesday, October 12
12:15 PM - 12:45 PM
Location: Solutions Theater 2
Scott Hansen, Executive Vice President, Business Development, Harland Financial Solutions
Michel Jacobs, EVP, Strategic Solutions & Integration, FIS
Tracy Moonier, Director Industry Solutions Practice, Retail/CPG/Mobile Marketing Vertical Industry, AT&T
The channels within the distribution network continue to expand, providing new ways to communicate and interact with the customer. Hear insights into how you can prioritize these channels and find the levers you need to provide greater relevance, personalization and improved experience to your customers cost effectively.
MasterCard Worldwide
Enhancing the Customer Experience to Create Stronger, More Profitable Relationships
Thursday, October 13
10:45 AM - 11:15 AM
Location: Solutions Theater 1
Michael Weitzman, Executive Vice President, U.S. Customer Delivery, MasterCard Worldwide
This session will discuss the importance of customer relationships and how financial institutions can leverage data and customer insight to create differentiated products and solutions that deliver on customers evolving needs. At the end of the day, a better customer experience is what will truly drive a more engaged customer and a more engaged customer is a more profitable customer.
Innovation Fast Track
Thursday, October 13
10:45 AM - 11:15 AM
Location: Solutions Theater 2
Savings & Investing: The Next Generation
Matthew Lifshotz, Director, Ideon Financial Services
Inigo San Martin, Director, Ideon Financial Services
KLIs – “The Segmint of 1” = Fee $ & SOW
John Cale, VP Business Development, Segmint Inc.
Card Linked Offers - the Convergence of Bank Rewards and Brand Advertising
Thomas J. Burgess, CEO, Linkable Networks
In these fast-paced presentations, you'll hear from innovative companies that will transform the way you segment customer data, build customer loyalty and approach product design. Don't miss this opportunity to know what you didn't know in 30 minutes or less!
Convergys
Delivering a Personalized Customer Experience
Thursday, October 13
11:30 AM - 12:00 PM
Location: Solutions Theater 1
Rob Cox, Senior Director Customer Solutions, Convergys
Customers want financial institutions to value their time, their money, and their preferences. Financial institutions want to attract and retain customers and achieve higher customer lifetime values. Join us and find out how to leverage advances in technology to deliver personalized customer care solutions that do both!