Video Banking – Enabling the Next Evolution of Branch Network Transformation


Start Date: 11/15/2012 1:00 PM CST

End Date: 11/15/2012 2:00 PM CST


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Video banking is having a major impact on how retail bankers, today and in the future, reach and service their customers - providing more control over retail banking costs and productivity than ever before.

The new generation of video teller capability at the ATM offers functionality beyond simple video-based customer service or concierge services. It empowers tellers to fully replicate in-branch service and generate greater sales referral results from increased exposure to customers.

The future evolution of video teller technology will also help define a new generation of segmented, profitable branch network layouts – from micro branches to full advisory service outlets. This one-hour, complimentary webinar explores a seamless combination of self service and assisted service technology. Learn how you can un-tether your bank staff to shape a new and effective sales and service dynamic with customers.

Beyond Concierge Services

  • Enable your tellers to fully replicate in-branch service and generate greater sales referral results from increased exposure to customers
  • Define a new generation of segmented, profitable branch network layouts – from micro branches to full advisory service outlets
  • Explore how self-service and assisted service technology can un-tether bank staff -- shaping a new and effective sales and service dynamic with customers

Action Point: Review global drivers, trends and how to integrate innovative technology solutions into your business plan.

Next Evolution: Branch Network Transformation

Enhance growth across your branch network, including:

  • FTE deployment efficiency
  • Risk control
  • Customer satisfaction and experience
  • Sales, revenue and relationship management

Your Presenter

Martin Shires

Martin Shires
Global Branch Transformation Marketing Manager, NCR

Prior to joining NCR in December 2010, Martin worked in the UK financial sector with a career spanning 25+ years in Retail banking. Martin has occupied a number of senior regional management roles within Barclays, Northern Rock and Santander UK, responsible specifically for Performance managing Sales, Customer Satisfaction, Operational Rigour and Personnel across large networks & individual branches at any one time.

Martin is tasked with creating and supporting NCR’s branch transformation messaging, specifically advising financial institutions on how our solutions can enhance FTE deployment efficiency, risk control, customer satisfaction and experience, and sales, revenue and relationship management growth across their branch networks.

 


PRESENTED BY:

 

NCR