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September/October 1996
Volume LXXII Number V
Published by BAI

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CONTENTS
 

Upward Spiral
By Steve Klinkerman — As Bankers Trust's derivatives woes recede, Frank Newman turns his full attention to revitalizing the global banking company. Can he stabilize the bank and win customer support?

Hold the Wrecking Ball
By Les Biller — In the act of destroying branches, bankers risk destroying valuable relationships, says Norwest Corp.'s Leslie Biller, who says the better course is transforming branches into stores.

To the Limits of the Law
In the wake of this year's legislative stalemate, Fed Governor Janet Yellen discusses what can be done within the current legal framework to streamline and modernize regulation.

Scaling the Ladder to Marketing Excellence
First Manhattan Consulting Group describes the three-step climb to marketing's coveted top rung.

Wholesale Banking's New Horizons
Significant growth opportunities are unfolding in wholesale banking, according to The Boston Consulting Group, but only for agile players that can meet the market's changing demands.

No Quarantine Necessary
Derivatives and trading operations need not be sequestered in separate banking subsidiaries, contends Fed Governer Susan Phillips.


DEPARTMENTS  

Letter from the Editor

Technology & Information
Bankers increasingly are embracing technology as a means of boosting productivity. But a BAI study shows there are important human keys to unlocking technology payoffs.

Retail
Banks should emphasize innovation over efficiency in competing with non-banks in trust and investment products, says Amy J. Errett of Spectrem Group.

Law & Regulation
Catherine England and R. Alton Gilbert debate whether emerging alternative payment service providers should be either left to their own devices or placed into a Federal regulatory framework.

Finance
A recent study sponsored by BAI shows banks at times are struggling to keep pace with emerging needs for internal performance information.

Trends & Statistics
Banking Strategies introduces its midyear 1996 performance review of the nation's top 100 banking and financial services companies. Based on data from SNL Securities LP, Charlottesville, Va.

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