| Ed
Jensen's Balancing Act
By Kenneth Cline
— Chief executive of Visa
International, Edmund P. Jensen manages the world's dominant
-- and still expanding -- credit card brand. But challenges
of remote banking and nonbank competition threaten the
unity of the 20,000-member association. Can he sustain
Visa's marketing and technological juggernaut?
The
Case for Downsizing the Fed
By George J Benston
and David B Humphrey — Historical conditions
that spurred Federal Reserve involvement in retail payments
processing no longer exist, prompting another look at
arguments for privatization. Economists George J. Benston
and David B. Humphrey say privatizing the Fed's retail
check processing operations would improve efficiency and
free the agency to concentrate on more important responsibilities.
Data
Mining's Promise & Pitfalls
Data mining projects pose thorny challenges, according
to technology guru Jonathan J. Palmer. But the former
head of retail banking at Barnett Banks Inc. says banks
must stay the course to reap the rewards of improved customer
information and competitiveness.
Standing
Out in the Online Crowd
As financial services companies
race to implement online banking, they are finding the
new Internet standard is distinctive and personalized
service, says Robert Rosen of Vertigo Development Group
Inc. To succeed, he says, online providers must feature
the same responsiveness found in face-to-face contact.
Mind
& Muscle
Economic value added, or EVA, promises powerful results
in helping companies manage their capital more effectively.
But consultants Dennis Uyemura and Charles Kantor of Stern
Stewart & Co. say organizational commitment is required
to make the most of this measurement and decision tool.
About
Banking Strategies
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