| Banking
On the Run
by John R. Engen
— Wireless banking presents a host of opportunities
for U.S. institutions, but managers face crucial challenges
in adopting the technology.
Smart
Cards Revisited
by Julie Monahan —
Using smart cards for Internet and B2B transactions may
give a lift to technology that so far has languished in
the U.S.
Choices,
Choices...
By Bill Stoneman —
Online loan aggregators could provoke revolutionary change
in the mortgage origination market. Will customers get
on board?
Insuring
Sales Effectiveness
by Elizabeth Judd
— As banks explore
varied methods for distributing insurance products, one
lesson stands out: know thy customer.
The Customer
Connection
by Kenneth Cline —
To thrive as niche institutions, Internet-only banks must
learn to identify and serve the appropriate customer segments,
say roundtable participants.
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