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January/February 2001
Volume LXXVII Number I
Published by BAI

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CONTENTS
 

Joint Effort?
by Rob Luke To keep bank-led technology alliances from foundering, members need to organize themselves more like profit-centered ventures and less like utilities.

The Next Level
by Kenneth Cline For Yodlee executive Sukhinder Singh, account aggregation's real promise lies in value-added applications such as funds transfer and wealth management tools.

Pressure Cooker
by Bill Stoneman and Karen Kahler Holliday — By pressurizing consultative selling, banks risk placing representatives at odds with customer needs, thereby defeating the whole exercise.

Artful Balance
by Anne Bilodeau Zieger In choosing among e-commerce initiatives, banks need to balance centralized coordination with sufficient departmental input.

Making the Connection
by Chet Dembeck Extracting the anticipated cost savings from e-procurement will require some technical standardization.


DEPARTMENTS  

Publisher's Perspective
A Solution Too Far

by Thomas P. Johnson Jr. — Bankers need to recognize and deal with strategic issues, but hasty remedies can create more problems than they solve.

Retail Banking
Behind the Screen

by Elizabeth Judd — While private-label banking may help institutions boost profitability, difficult customer ownership issues must first be resolved.

Closing Thoughts
Segmentation's Elusive Payoff

by Steve Klinkerman — Experts have labored mightily to define key customer groups, but institutions must work harder still to capitalize on those insights.

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