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September/October 2001
Volume LXXVII Number V
Published by BAI

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CONTENTS
 

Clinching the Partnership
by John R. Engen As alliances become more important to future profitability, banks must do a better job of prioritizing and managing these relationships.

For Efficiency's Sake
by Kenneth Cline — While paper check processing remains lucrative for banks, roundtable participants say the payments system overall would profit from more electronics.

Making I-Payments Pay
by Lauri Giesen Bankers see opportunity in person-to-person Internet payments, but developing a profitable business model will take time.

Connecting with Customers
by Steve Klinkerman Great change has swept over the financial services industry, as reflected in the pages of our magazine. Yet the old truths still apply.

Angling for Agencies
by Rob Luke A strong trend of banks acquiring insurance agencies is expected to continue, but experts warn that it's a ticklish exercise. Will buyers do their homework?


DEPARTMENTS  

Publisher's Perspective
Alliance for Profit
by Thomas P. Johnson Jr. — Bankers need to take their alliances more seriously if they wish to maximize the value of these arrangements.

Technology & Information
Reading the Clickstream
by Rob Luke — Profits from tracking online customer behavior have proven elusive, causing institutions to re-think their Web site strategies. Is clickstream analysis ready for prime time?

Trends & Statistics
How did the Top 50 banks perform in 2001's second quarter? Our comprehensive statistical report is based on data from SNL Securities LC, Charlottesville, Va.

Closing Thoughts
A Matter of Focus

by Steve Klinkerman — It takes more than a general emphasis on customers to unlock high performance.

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