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for Growth
by Kenneth Cline
— While Ken Thompson has restored investor confidence
in Wachovia Corp., revenue growth remains a challenge.
Planning
for Images
by Chris Costanzo —
Proposed legislation would dramatically alter bank check
processing, forcing institutions to confront back-office
re-engineering issues.
Change
Agent
by Kenneth Cline —
Bank One's Austin Adams says technology staff can serve
as agents of change if they align themselves more closely
with their company's business needs.
Bridging
the Channels
by Lauri Giesen —
New technical solutions may finally bridge the internal
gaps in customer information.
CRM
Rehab
by Kenneth Cline —
Salvaging customer relationship management programs begins
with setting modest goals and measuring results.
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