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Features
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Special Report: Channeling
Customers
All
That's Left To Do Is The Work
Introduction by
Pat Allen MORE
It's
Time to Rationalize the Channels
by Kenneth Cline — Wachovia
seeks to align its commitment to customer service,
support for customer segments and an evolving
understanding of the cost-to-serve. MORE
 Your
Depositors Aren't 'Average'
by Steve Ledford,
Tim Mills and Tom Murphy — Tailoring
your organization's payments products to the
distinct preferences of your customer base
should lead to more meaningful segmentation — and
above-average marketing results. MORE
Deputizing
the Customer
by James Van Dyke — Research
suggests that combating identity theft will
require nothing short of a reorganization around
customer security, including proactive communications
and an embrace of how the online channel can
protect customer interests. MORE
|
Sizing
NSF-Related Fees
by Bill Stoneman — Everyone
has a say in how financial institutions protect customers
from bouncing checks — and earn fee income in
the process. How big can NSF income be? And at whose
expense? MORE
AML
Security Emphasizes Detection and Prevention
by Karen Epper Hoffman — Banks
accelerate spending on staff and systems to support
anti-money laundering efforts. Certain business
ventures are being passed by to avoid risk of
a compliance crackdown. MORE
Departments
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Publisher's
Perspective
Retail
Conundrum
by Thomas P. Johnson
Jr. — Banks face a daunting challenge
in managing their cost-to-serve and customer
preferences. MORE
Retail Banking
Driving
Market Value in 2005
by Jack Milligan — Analysts
say continued economic expansion and a return
of commercial loan demand should yield another
strong year. Expect heightened competition
for deposits, and earnings to be impacted
by the need to boost loan-loss reserve levels. MORE
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