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Features
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Remote
Capture: A Way to Draw the Corporate Customer Closer
by Clint Swift — Check
imaging at customer sites promises to strengthen
the bond between some banks and their corporate
clients, weakening or even breaking the link
between others. MORE
Payment's
Mass Conversion
by Karen Epper Hoffman — Accounts
receivable conversion has become the fastest growing
payment type in automated clearinghouse history. But
as Check 21 ushers in the age of image exchange, how
long will ARC serve a purpose? And how can banks best
manage the move ahead? MORE
Don't
Count Out the Check
by Clint Swift — ECCHO's
David Walker, a leader in check electronification,
argues that the banking industry should use imaging
technology to capitalize on the strengths of the paper
check and extend its life as a bank-centric payment
system. MORE
The
Quest for Customers
by Kenneth Cline — Competitive
differentiation, customer segmentation, redesigned
branches — and yes, even free checking — can
help acquire and retain customers. But, our panel of
bankers stresses the importance of keeping it simple. MORE
Taking
the HSA Off the Shelf
by Lauri Giesen — Health
Savings Accounts (HSAs) represent a potential source
of stable, low-cost deposits, customer acquisition
and problem-solving for small business clients. Can
banks afford to ignore them? MORE
Departments
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Publisher's
Perspective
Aligning
Technology with Customer Needs
by Thomas P. Johnson
Jr. — Technologists succeed when
they look through the eyes of the customer. MORE
Retail Banking
Digitizing
the Telephone
by Bill Stoneman — Intrigued
by Internet-based telephony that promises cost savings
and productivity improvement? Expect to spend some
time analyzing your existing telecommunications infrastructure. MORE
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