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COVER STORY

What Do Your Employees Need To Learn
And What Will It Cost?

BY KAREN EPPER HOFFMAN
Of all the rules and codes and acronyms hurled at new hires, ROI is top of mind for institutions investing in training. Trainers pursue the business cases for a range of third-party and Web-based options.


Banking Strategies Blog


FEATURE ARTICLES

Online Lending: Not Quite 4 Easy Steps
BY LAURI GIESEN
Banks strive to improve the automation of their systems, processes and customer service.

Where?s The Vision For Banks In Payments?
BY KENNETH CLINE
The Clearing House?s Rick Leander calls for senior bank management to set aside vested interests and show leadership in driving how payments should evolve.

Leveraging The Knowledge Of The Float Manager
BY BRIAN BOARDMAN
PROFIT TECHNOLOGIES

As the payments business moves from paper to electronics, float expertise can add value to a broad range of cash flow issues.

Fraud Fighting 2006-Style: Real-Time And Enterprise-Wide
BY PAT ALLEN
If they can prep the frontlines, monitor transactions, share information and apply state-of-the-art technologies, our roundtable likes its chances.


DEPARTMENTS


on retail banking
ARC for Corporate Checks: Will Businesses Make The Leap?
BY CHARLES KEENAN
Accounts Receivable Conversion for business checks can now be used in limited situations, but corporations have their reasons for preferring check float.

guest spot
Tiered Service Levels May Lift Customer Satisfaction
BY KATHLEEN KHIRALLAH
Differentiating service is consistent with being customer-centric. Banks trail the pizza parlor in average customer satisfaction. Offering explicitly different levels of service would help focus.


BAI ONLINE

Deborah L. Bianucci
President and CEO, BAI

Payments Issues Take Priority at BAI
The payments business is changing in more ways with more bottom-line impact than we have ever seen. At BAI, we have watched these changes for decades.

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