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FEATURE ARTICLES
The Laws of Customer Attraction
BY LYNN ELLEN QUEEN
MAPINFO CORP.
Relying on more "science" in branch location decisions can yield sharper analyses of (customer) demand and (branch) supply, minimizing costly mistakes.
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U.S. Counties By Households
Per Branch 2005
Source MapInfo Corp, Troy, N.Y.
See more maps |
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A Different Mousetrap Needed for Later Online Bill Pay Adopters
BY LAURI GIESEN
Security, usability, credit card options are included in the often in-branch marketing offers.
Privacy Concerns Reset Marketing Boundaries
BY CHARLES KEENAN
As security concerns proliferate, customer privacy returns as a front burner issue.
Leveraging Technology for Improved Call Center Productivity
BY KENNETH CLINE
New applications can improve sales and service performance, our roundtable says.
DEPARTMENTS
on retail banking
The Costly To and Fro of Cash Flow
BY KAREN EPPER HOFFMAN
As interest rates rise and greater operating efficiencies become paramount, more banks are turning their attention to driving greater efficiency in how they manage their cash at branches, ATMs and even their vaults.
guest spot
Fraud-Fighting and Revenue-Sharing
BY GWENN BEZARD
Economic incentives are needed to help the industry better defend itself.
BAI
ONLINE
President and CEO, BAI |
BAI Focuses on Customer and Employee Research
What will it take for consumer deposit and loan growth in 2006? Many experts expect this to be a year for banks to focus more on building organic growth strategies, rather than relying as much on acquisitions.
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