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FEATURE ARTICLES
How Umpqua Sustains and Builds on its 'Pretty Cool' Status
BY PAT ALLEN
In an interview, Umpqua Holdings Corporation President and CEO Raymond P. Davis elaborates on the mindset driving ?the world?s greatest bank.?
Customer Experiences Rule
BY PAUL MCADAM AND B. JOSEPH PINE II
New research by BAI indicates that improving the customer experience is the best means for retail banks to differentiate themselves and avoid commoditization.
Reinventing Management by Empowering Employees
BY KENNETH CLINE
In an interview, consultant and business strategist Gary Hamel says banks and other companies will need to reinvent their management processes.
Payments Go Mobile
BY KAREN EPPER HOFFMAN
Payment by cell phone will alter the payments business, but how much and how soon is a topic of debate joined by banks, carriers and third parties.
The Yin & Yang of U.S. Bank Interest in China
BY CHRIS SKINNER
China is opening up its banking markets to foreign investors as a requirement of its membership in the World Trade Organization.
The Challenge of Profitability Measurement
BY KENNETH CLINE
Banks have generally done a good job, our roundtable says, in standardizing accounting practices for measuring net interest income on the corporate level.
Uncovering the Hidden Cost of Complexity
BY STEPHEN WILSON, BOB DELEEUW, BRYAN CAREY AND NICK REYNOLDS
Adding products and services often leads to excessive complexity in financial organizations.
DEPARTMENTS
on risk management
Anti-Money Laundering Changes Raise Risk Assessment Requirements
BY ALAN DEINES
Anti-money laundering legislation places increased compliance burdens on banks.
on operations
ATM Fraud: Does it Warrant the Expense of Fighting It?
BY LAURI GIESEN
Skimming, which involves criminals placing false fronts or card readers over ATMs to capture confidential card data and defraud customers, is a problem.
guest spot
Leveling the Playing Field with Technology
BY JAMES MARKS
Technology, as a competitive factor, favors creativity more than size of bank or quantity of investment dollars. It levels the playing field for all financial institutions.
BAI
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President and CEO, BAI |
Improving the Customer Experience
Providing the best possible customer experience is a primary strategic focus for many businesses, including financial services.
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