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FEATURE ARTICLES
Tuning Up The Bank
BY KENNETH CLINE
With deposit growth slowing down and competitive pressures increasing, banks need to improve the performance of their branch networks, say roundtable participants.
Unexpected Disruption in Payments Technology
BY LEON MAJORS
When users embrace payments alternatives, disruptive change can follow. Should banks lead, follow or get out of the way?
Debit Cards on the Offensive
BY RICK SPITLER, JIM BRAMLETT AND LEE KYRIACOU
Successful marketing of debit cards hinges on payments innovations targeted
at specific customer segments.
Check Imaging: A Cause for Celebration
BY DAVID WALKER
While check imaging has not met the expectations of some, its growth has been unprecedented.
Getting Real (as in Real-Time Transactions)
BY KAREN EPPER HOFFMAN
Switching from traditional overnight batch processing of transactions to a more "real-time" process will take time — and lots of money.
DEPARTMENTS
on retail banking
Call Centers Struggle to Cope with Sales Campaigns
BY ROBERT E. GRASING
When banks run marketing campaigns, call centers need to be prepared with detailed planning and staffing models.
guest spot
Focus on Transactions, Not Fees
BY AAMER BAIG
Processing transactions is the key to Health Savings Accounts.
BAI ONLINE
President and CEO, BAI |
An Objective, Trusted Partner in Payments
Profits and payments, while once closely interconnected, have become increasingly severed in today?s changing financial environment.
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