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Banks that have been innovative in designing new products for small businesses say they first ascertain the real needs of those customers.
To improve sales to small businesses, bankers need to make sure they’re calling on the right prospects and handing off the sales process to the right units.
Bankers may dismiss digital currencies like Bitcoin as a serious challenge, but what if this is the disruptive threat that goes mainstream?
Bank technology is way too important to be left to the technologists, which is why line involvement is needed to shape technology decisions.
While universal associates can play an important role in boosting branch profitability, managers should be judicious in deciding where to utilize them.
Protections from check fraud should start at the printer level with a multi-layered security program.
While the majority of consumers still open checking accounts at a bank branch, bankers increasingly need a multi-channel approach to luring prospects.
As contact centers play a more important role in building customer relationships, center managers need to elevate their training and support activities.
All of the discussion surrounding the ‘branch of the future’ obscures the fact that this future has already arrived – in the form of mobile-enhanced, self-service and ominichannel banking.
While many small businesses remain wedded to paper checks, banks should move now to offer them electronic alternatives, says BAI Payments Connect 2014 panelists.
The U.S. card industry’s move to EMV technology to combat fraud will likely accelerate because of recent data breaches, say BAI Payments Connect 2014 panelists.
Real-time payments could be moving a step closer to reality under pressure from forces both inside and outside of the financial services industry, say BAI Payments Connect 2014 panelists.
For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.
… management expected branch bankers to find prospects literally by driving around their branch catchment area.
… a secure numeric font should be leveraged as an additional layer of security at the document level.
The newly empowered consumer tolerates the bank shopping experience but is by no means satisfied.
Short two-to-three minute intervals of idle time can add up to be a significant part of an agent’s day …
The reality is that mobile channels are a key component of the evolution of the branch …
Criminal organizations are using artificial intelligence and so should you.
This ubiquity of data has decreased the cost of the data itself, as well as the speed to store, process, access and analyze it.
Products that worked well just five years ago may no longer be relevant.
This adds so many permutations to my scheduling decisions.
… reduced margins, increased competition and high-profile systems failures are finally pushing systems simplification up the agenda.
Bankers have to be on their game when customers do show up at the branch.
… small business assets such as accounts receivables and inventory can – and do – evaporate.
… we see a migration toward ‘One-button Banking,’ or giving the customer everything he or she needs through any channel via one button.
… people in the emerging markets are laying the foundations for the economic powerhouses of the next generation.
The real work on the bank of the future … is about the data, the connected systems and operational processes.
… how come all the people who are passionate about Bitcoin worked in payments and banking before?