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Banks that have been innovative in designing new products for small businesses say they first ascertain the real needs of those customers.
Bank technology is way too important to be left to the technologists, which is why line involvement is needed to shape technology decisions.
While universal associates can play an important role in boosting branch profitability, managers should be judicious in deciding where to utilize them.
Good performers align their culture, brand and business model to implement a strategy that differentiates them from competitors.
Promotional rates on deposits, or ‘specials,’ usually fail to attract new balances or shift money to longer-term accounts in the current rate environment.
Digital technology is being used around the world to revitalize the branch by personalizing customer interactions.
Developing an effective content marketing strategy requires marketers to learn how to make the most of search engine optimization.
E-signature and e-record technology can help financial institutions strike the right balance between customer convenience and regulatory compliance.
Financial institutions are finding that utilizing the tablet can provide a big boost to the sales process.
While many small businesses remain wedded to paper checks, banks should move now to offer them electronic alternatives, says BAI Payments Connect 2014 panelists.
The U.S. card industry’s move to EMV technology to combat fraud will likely accelerate because of recent data breaches, say BAI Payments Connect 2014 panelists.
Real-time payments could be moving a step closer to reality under pressure from forces both inside and outside of the financial services industry, say BAI Payments Connect 2014 panelists.
For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.
In many Asian countries, biometric technology is commonly employed by high net worth banks …
The barriers to entry for content marketing campaigns and SEO in financial services are low …
… customer requirements never stop increasing as demands for one new 'gotta have it' innovation follows another.
… it is much easier for a paper document filled with a consumer’s sensitive financial information to go missing.
A reinvention of the customer experience begins with a reinvention of the sales process.
… studies of mergers show that 70% or more fail to reach their financial goals, which are based on such cost savings from operational synergies.
A universal associate model is more complex to implement and manage than traditional staffing models.
… many credit unions not only lack current state perspective, but also a prioritized plan on how to improve their members’ experience.
… 80% of an organization’s critical knowledge resides in the heads of its employees, with only 20% being formally documented.
… if truly focused on its vision, the bank would devote the majority of its resources to pursuing this niche segment.
In the 3.0 era, analytics will be embedded as a part of real-time decision making.
… nationally, the specials aren’t working in the current rate environment.
… most authentication controls have documented vulnerabilities while malware specific to mobile is increasing.
Many small businesses aren’t tied to a desk; their account access shouldn’t be either.
The question has now become about when, not if, your cardholders will fall victim to a data breach.
If banks cannot provide savvy online banking platforms or offer just as savvy mobile banking applications, they will lose wallet share ...