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Banks that have been innovative in designing new products for small businesses say they first ascertain the real needs of those customers.
Bankers may dismiss digital currencies like Bitcoin as a serious challenge, but what if this is the disruptive threat that goes mainstream?
Bank technology is way too important to be left to the technologists, which is why line involvement is needed to shape technology decisions.
While universal associates can play an important role in boosting branch profitability, managers should be judicious in deciding where to utilize them.
Good performers align their culture, brand and business model to implement a strategy that differentiates them from competitors.
Data analytics can be leveraged to create a true omnichannel experience for customers.
Banks can help raise living standards in developing countries by offering financial services solutions appropriate to those local markets.
Building the bank of the future involves more than just physical design; it also requires a focus on the client experience.
The Fed’s recent guidance on future changes in interest rates provides bankers with an unusual opportunity to improve their returns on the fixed income market
While many small businesses remain wedded to paper checks, banks should move now to offer them electronic alternatives, says BAI Payments Connect 2014 panelists.
The U.S. card industry’s move to EMV technology to combat fraud will likely accelerate because of recent data breaches, say BAI Payments Connect 2014 panelists.
Real-time payments could be moving a step closer to reality under pressure from forces both inside and outside of the financial services industry, say BAI Payments Connect 2014 panelists.
For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.
… we see a migration toward ‘One-button Banking,’ or giving the customer everything he or she needs through any channel via one button.
… people in the emerging markets are laying the foundations for the economic powerhouses of the next generation.
The real work on the bank of the future … is about the data, the connected systems and operational processes.
… how come all the people who are passionate about Bitcoin worked in payments and banking before?
Funds maintained at the Fed behave as an illiquid asset and, once recovered, represent usable capital to fund loans to local businesses …
In many Asian countries, biometric technology is commonly employed by high net worth banks …
The barriers to entry for content marketing campaigns and SEO in financial services are low …
… customer requirements never stop increasing as demands for one new 'gotta have it' innovation follows another.
… it is much easier for a paper document filled with a consumer’s sensitive financial information to go missing.
A reinvention of the customer experience begins with a reinvention of the sales process.
… studies of mergers show that 70% or more fail to reach their financial goals, which are based on such cost savings from operational synergies.
A universal associate model is more complex to implement and manage than traditional staffing models.
… many credit unions not only lack current state perspective, but also a prioritized plan on how to improve their members’ experience.
… 80% of an organization’s critical knowledge resides in the heads of its employees, with only 20% being formally documented.
… if truly focused on its vision, the bank would devote the majority of its resources to pursuing this niche segment.
In the 3.0 era, analytics will be embedded as a part of real-time decision making.