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Profiting from Customer Intimacy by KENNETH CLINE
Apr 20, 2012  |  0 Comments  

Bank marketing managers can play a large role in helping a company make its ‘islands of profitability’ even more profitable, says MIT lecturer and consultant Jonathan Byrnes.

Rip-and-Replace for Core Systems by Lauri Giesen
May 22, 2012

As the worst of the financial crisis recedes, more banks are looking at replacing their antiquated core back office operating systems. Click to view Special Edition.

publishers corner
NEW Keeping Track of Your Vendors
BRAD KELLER
May 22, 2012  | 0 Comments

The importance of key vendor relationships requires that banks monitor their vendor’s business activities and environment as closely as their own.

How to Win at Social Media
FRANK ALOI
May 16, 2012  | 0 Comments

To get the most out of their social media efforts, banks need to interact honestly with customers and provide them with real value.

How to Generate Loan Growth
MARK RIDDLE
May 11, 2012  | 0 Comments

The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.

Humility in the Courtroom for Bankers
ROBERT L. HAMER
May 4, 2012  | 0 Comments

Facing populist anger in the courtroom, banks and their attorneys need to show humility and bring the fairness argument into play on their side.

front burner
Branches
NEW Investing in the Branch of the Future
WILLIAM WEIDMAN
May 18, 2012  | 0 Comments

While branches are unlikely to disappear, they will surely be different in the future and investing in that future should begin now.

Compliance
From Improvise to Enterprise in AML
BRIAN EVETTS AND RICK DONNELLI
May 15, 2012  | 0 Comments

Anti-money laundering officers have been adept at improvising under a torrent of new regulations but the time is coming when enterprise-wide systems are required.

Small Business Banking
Small Business Banking Redux
CHARLES B. WENDEL
May 14, 2012  | 0 Comments

Having abandoned small business banking in recent years, many institutions are returning to the segment, prompted by both market opportunity and regulatory prodding.

Security/Fraud
Fighting Payments Fraud the Hybrid Way
DAN BARTA
May 9, 2012  | 0 Comments

With the ever-increasing complexity of payments fraud, banks need a hybrid approach to fraud detection that effectively coordinates and leverages all available technologies.


featured
Mobile
Moven to All-Digital Banking
KENNETH CLINE
Apr 6, 2012  | 1 Comments

With the coming launch of his Movenbank venture, Brett King intends to prove that banks can replace branches with all-digital service delivery.

Marketing and Promotion
Banks Gain in Wealth Management Marketing
KATIE KUEHNER-HEBERT
Apr 3, 2012  | 0 Comments

While nonbanks still have the edge in marketing wealth management services, banks are able to make headway in the lower tier of affluent customers.

Segmentation
Segmentation Comes of Age
MARK RIDDLE AND JOE AGOSTINELLI
Mar 28, 2012  | 0 Comments

A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.

Human Resources
Employee Retention for Customer Service
KENNETH CLINE
Mar 5, 2012  | 0 Comments

Pennsylvania’s Fulton Financial promotes employee retention as an aid to customer service.