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In the wake of the financial crisis, helping customers in their time of need may be the key to competitive advantage and stability for the future.
Effective risk oversight on a national and global scale requires a government-sponsored but non-regulatory organization.
For banks to maximize value on foreclosed properties, they need to think and act more like owners.
Consultant Kevin Hoffberg says building a high-performing sales culture in banking requires athletic-like focus and determination.
In the wake of recent restrictions on overdraft fees, it’s time for banks to move to a fee income model based on services customers really care about.
As mobile payments gathers momentum, industry players need to decide on which type of technical infrastructure to route and process the transactions.
To avoid damaging good customer relationships because of credit issues, financial institutions need to take a more proactive approach to handling delinquencies.
Integrating personal financial management tools into electronic payments products can help win and retain customers.
Turning managers into sales coaches is the key to effective sales performance on the branch frontline.
Many banks recoil at the notion of giving up control of their ATM networks, but cost and value considerations make it worth considering.
… a consumer’s mobile-initiated purchase may be as easily charged to their monthly phone bill or their PayPal account as to their credit card.
… creditors can find themselves fighting for indebted consumer payment just as they fight for market share.
“… most of the institutions lacked any focus outside of selling and servicing products. In only two interactions did bank employees ask what we sought...
Lenders usually are focused on monetizing a property’s current value; owners look for ways to enhance value.
Banks are still enormously challenged to reconcile the cost of serving and selling with the economic value of a specific product or even a relationshi...
Customers are indicating that they want more than just a ledger; they want to easily understand how much they spend by category …
Charging a reasonable fee for a valuable service will not lead to mass defections and shrinking deposits.
Even independent, competent regulators may simply be too close to the action to see the next storm gathering over the horizon.
… ATM economics are no longer what they used to be. Transaction volumes have essentially stabilized, surcharges are under pressure and costs have cont...
Sales coaching … provides the most direct feedback loop between frontline branch employees and their managers.