Rick Braden, Vice President, JPMorgan Chase
Tony Love, Vice President, Retail Payments Office, Check 21 Operations, Federal Reserve
Dana M. Parks, Assistant Vice President, Project Manager, JPMorgan Chase
Kheng Tan, Senior Vice President, Wells Fargo
Back in the day, operations managers could inspect sorter pockets, spot a missed cash letter or rely on other physical evidence of issues in the bank operations . It’s different when you’re moving images through a digital workflow. Now that you can’t monitor the process physically the way you used to, how do you stay in control?
- How does business activity monitoring, automated alerts, problem escalation and reporting work?
- How can we improve control of the end-to-end production environment?
- What tools are available to help?
- How do you cross silos with this capability?
- How do you make processes generic enough that they can apply to multiple payments channels, e.g., monitoring inbound ACH and inbound ICLs?