Remote Deposit Capture Forum

  1. Welcome & Overview of RDC in 2010

    Monday, March 1
    8:00 AM - 8:15 AM

    Bob Meara, Senior Analyst, Celent
  2. Connecting to Customers with Consumer Remote Deposit

    Monday, March 1
    8:15 AM - 9:15 AM

    Moderator: Jerry Federico, Product Marketing Manager, ProfitStars
    Kyle Kunnen, Vice President, Operations Manager, Mercantile Bank of Michigan
    Michael Young, Vice President & Product Manager, Everbank

    Consumer RDC may not yet be in widespread deployment, but a few early adopters are seeing significant results.  This case study roundtable features two banks that have been very successful in deploying their consumer RDC solutions.  Each bank will provide hands-on insights into what was involved in their implementation and deployment of their respective solutions:  how it was integrated with other bank systems, how it was marketed and deployed, risk management, and lessons learned.   

    • Identifying and qualifying prospects
    • How to avoid risk and meet the FFIEC guidelines
    • Results, results, results
  3. Mobile: RDC Game-Changer?

    Monday, March 1
    9:15 AM - 10:15 AM

    Bob Meara, Senior Analyst, Celent

    So far, banks have treated remote deposit capture as a treasury management product offered in exchange for fee revenue. But have mounting costs and improved technology opened the door for RDC as a self-service deposit channel? This session, based on recent Celent research, will provide an analysis of mobile remote deposit capture as a mechanism for gaining consumer and small business self-service deposits.

    • Key benefits of mobile as an RDC channel
    • Four requirements for a viable mobile RDC implementation
    • How mobile RDC will function as part of the larger distributed capture framework in most US financial institutions.
    • Why mobile RDC and its cousin, consumer capture, may be the best idea yet to hasten the branch transformation we all know is coming
  4. Teller Capture Delivers!

    Monday, March 1
    10:30 AM - 11:30 AM

    Moderator: John Leekley, CEO, RemoteDepositCapture.com

    Kade Peterson, Senior Vice President, Banking Support Director, Sterling Savings Bank

    Many financial institutions are still grappling with branch image capture and how it should be deployed, whether at the front counter or the back counter. As a result, many financial institutions have limited branch capture to back counter solutions and have not deployed those solutions enterprise wide. “Teller Capture Delivers!” will outline how branch image capture at the teller line can maximize cost reductions while improving branch efficiency, customer satisfaction and opening up cross sell and risk-reduction opportunities.

    • State of teller capture adoption
    • Unique benefits available through branch image capture at the teller line
    • Financial institution real-world experience with teller capture
  5. Think Outside the Bank: Leveraging A Third-Party Resource to Market RDC

    Monday, March 1
    12:30 PM - 1:30 PM

    Deirdra Teodorczuk, Director, New Business Development, Pitney Bowes Global Financial Services

    Jerry Federico, Product Marketing Manager, ProfitStars

    RDC has proved it can attract and retain valuable customers and their deposit accounts, generating much needed bank revenue. But marketing remote deposit capture (RDC) to business customers has been frustrating for many banks. Employees already are working at peak capacity, and it seems almost impossible to find time to market RDC, much less deploy, service and support a solution. This session will explain how you can leverage a third-party sales organization to market and deploy RDC, provide scanner service, training and customer support to attract and retain key customers and their deposit accounts.

    • Why a third-party RDC solution makes sense
    • How to leverage a third-party relationship
    • What a third-party RDC relationship can mean to a bank
    • How should you structure a third-party relationship?  What are the risks?
  6. All-Presenter Q&A

    Monday, March 1
    1:30 PM - 2:15 PM

    Moderator: Bob Meara, Senior Analyst, Celent

Deposit Account Fraud Forum

  1. Under Attack: Threats to Deposit Accounts

    Monday, March 1
    8:00 AM - 11:30 AM

    Overview and hot topics

    Shirley Inscoe, Director of Financial Services Solutions, Memento

    How Capital One Bank cut check fraud losses by 60% -- Ketan Vaidya, Vice President, Strategy & Analysis, Capital One Bank
    Capital One reduced check fraud losses by 60% per retail account by use of analytics, internal collaboration, and integrating the fraud organizations under one umbrella. This session will discuss some of these approaches and identify what worked and what didn't.

    Fighting fraud when all checks are “local” -- Kim Duncan, 1st Vice President, SunTrust
    The Fed has just about completed a restructuring that will result in a single full-service paper check processing site in Cleveland. How do banks need to change strategically to battle check fraud in a world in which all checks are “local”?

    How banks can help business fight online fraud –Doug Johnson, Vice President, Risk Management Policy, ABA
    Online crime is increasingly hitting small and mid-size companies in the U.S., draining bank accounts through fraudulent transfers. How should banks respond and how can they help their business customers?

    Probing the link between online information security and ACH fraud – Mike Mulholland, Director, Fraud Solutions Strategy, Memento
    As ACH payments continue to evolve with an ever expanding array of access techniques and uses, the risk profile changes as well. This session will explore the risk profile with a focus on the growing nexus between information security -- particularly online -- and fraud. How can we address these threats and keep this payments channel safe and secure? 

    The real links between social networking and payment fraud – Raj Patel, Partner, Technology Consulting & Solutions, Plante & Moran
    Many individuals and institutions have jumped onto social networking sites, providing all kinds of professional and personal information, precisely the information that could be used to impersonate them. This session looks into the emerging aspects of fraud from information gathered from social networking sites.


  2. Under Attack: Threats to Deposit Accounts (Part 2)

    Monday, March 1
    12:30 PM - 2:15 PM

    How criminals are enhancing their margins in ATM and debit card fraud – Mike Urban, Senior Director, Fraud Solutions, FICO
    Criminals from organized groups to lone perpetrators are focusing their efforts on compromising PINs and debit cards to increase their profit margins in card fraud. They have devised several ways to compromise PINs beyond their traditional methods of attack. This session will identify several of those methods so financial institutions can ensure their programs are protected.

    Insider fraud – How 3 major types typically develop – Andrew Moore, Senior Member of the Technical Staff, CERT / Software Engineering Institute, Insider Threat Center
    For eight years, the Insider Threat Center at CERT has researched the threat posed by insiders, especially insider fraud, insider theft of confidential or sensitive information and insider IT sabotage. This discussion will describe how the three types of crimes typically evolve, potential technical and non-technical indicators that organizations may be able to observe and CERT’s best practices for prevention and detection of the insider threat.

    All-Presenters Q&A – Shirley Inscoe, moderator