Service & Support

We understand the importance of helpful, knowledgeable support when you have a question or technical issue. Our fully staffed Customer Care team is composed of specially trained BAI professionals.

Providing an exceptional level of service and options for our clients is core to what we do. Our Account Managers, Customer Care and Product Development teams are here to listen and respond to your challenges and exceed your expectations for quality, service and support.

To us, it’s more than the quality training solutions we offer. It’s about creating a deep relationship with our customers that benefits you, your students and your entire organization. As part of our onboarding process, we’ll introduce and explain all we do to help achieve your learning and employee development goals.

We continually survey our customers to make sure they are receiving quality support, a prompt response and personalized assistance. This diligence and focus on customer service has earned top ratings for our service and support team.

96% or higher client satisfaction rankings for

  • Professionalism
  • Technical expertise
  • Speed in reaching a customer care specialist
  • Overall experience

For assistance
Customer Support Services Live Support

View our System Requirements and Download Requirements