Channel Innovation

BAI Retail Delivery 2014
11/12/2014 8:00 AM -
11/14/2014 5:00 PM CST
McCormick Place
Chicago, Illinois
Standard Price: $1,995
Enterprise Member Price: $1,795
Gain unique perspectives from global thought leaders, from inside and outside the retail banking industry. This highly engaging, interactive event focuses on resolving key challenges and identifying new opportunities for better growth and profitability.
How Virtual Assistants Help Banks Attract New Customers and Increase Profitability
1:00 PM - 2:00 PM CST
As banks increasingly take on the role of digital service provider, their ability to establish and foster relationships with customers becomes even more challenging and complex. Yet, virtual assistants, such as those deployed by USAA, Garanti Bank, U.S. Bank and other financial institutions, are already filling the void left by the human banker. These intuitive virtual assistants help drive sign-ups for new services and successfully direct customers to higher-value products and services. Examine how this technology can be an important part of your bank’s business strategy for improved customer relationships and revenue generation. Learn what consumers are saying about the convenience and effectiveness of virtual assistants as they become the new face and voice of banking in the 21st century.

From BAI Banking Strategies

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Future Branching at Citibank  
By Kenneth Cline
Citbank’s Brad Dinsmore says future branches need to be generally smaller than current models and staffed by better-trained, more versatile employees.
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