Channel Innovation

Financial Institutions quick access


BAI Retail Delivery IN Demand
Standard Price: $495
Enterprise Member Price: $0
A resource you can refer to again and again. With BAI Retail Delivery IN Demand, you can access insights and knowledge from BAI Retail Delivery 2011 to help shape your action plans and guide your decision making. Whether or not you were able to attend this year’s event, you can experience this industry-leading conference and expo.
2012 Industry Issues: On Demand BAI Webinar Subscription Series
Standard Price: $1,250
Enterprise Member Price: $0
Market uncertainties. Increased rules and regulations. Slimming profit margins. The list of challenges facing retail banking professionals shows no signs of stopping. One of the toughest is just staying informed and up-to-date on the issues. Not to worry – that challenge just got easier. BAI has done the work and compiled the thought leadership content for you. From combating rising fraud schemes to increasing profitability through more accurate resource allocation, we’ve gathered the perspectives and best practices to guide you. Subscribe to this On Demand series of 12 webinars and receive objective, real-world insights to help you and your colleagues address today’s most critical issues.
To Branch or Not to Branch
Standard Price: $195
Enterprise Member Price: $0
We all know the current state of the branch – lots of space, lots of employees – so where are the lots of customers? As consumers change their behaviors of what, how and when they buy, can the branch model survive customer defection from face-to-face interaction? While undergoing major transformation, the branch still plays a vital role for the retail banking institution in that it is unmatched in its abilities to provide superior customer and advisory services. So what components of branch banking are worth keeping for the branch model of the future?
BAI Payments Connect 2012
3/12/2012 8:30 AM -
3/14/2012 12:00 PM PST
The Mirage
Las Vegas, Nevada
Standard Price: $1,795
Enterprise Member Price: $1,595
Drive revenue and keep up with the latest developments in the fast-changing payments landscape. Designed specifically for payments professionals, this dynamic conference and expo drills down on key industry issues: Combating Payments Fraud, CheckImage and Emerging Payments Strategies.
BAI Retail Delivery 2012
10/9/2012 12:00 PM -
10/12/2012 5:00 PM EST
Walter E. Washington Convention Center
Washington, D.C.
Standard Price: $1,895
Enterprise Member Price: $1,695
Gain unique perspectives from global thought leaders, from inside and outside the retail banking industry. This highly engaging, interactive event focuses on resolving key challenges and identifying new opportunities for better growth and profitability.
BAI/Hitachi Study of Consumer Payment Preferences
10/2009
This is the definitive guide to how consumers pay in different venues, why, and how their payment habits are likely to evolve going forward. This syndicated consumer research study will analyze the continuing shift from paper to electronic payments. With a sound fact base of primary data, the 2010 Study will provide insights to enable organizations throughout the payments system to create more effective and targeted marketing and operational strategies.
BAI & Finacle Research Series: Navigating in Turbulent Times: Focus on Innovation
Published 11/2009
Competing for Deposits and Relationships, sponsored by NewGround. BAI and Finacle are pleased to present this white paper based on findings from a national survey of 116 retail banking executives. The respondents represent over 100 different financial institutions from across the United States. In addition to the survey data, a series of in-depth discussions were held with a select group of industry thought leaders to gain a deeper understanding of key issues.
BAI & Finacle Research Series: Navigating in Turbulent Times: Focus on the Branch Experience
Published 11/2009
Competing for Deposits and Relationships, sponsored by NewGround. Navigating in Turbulent Times is one in a series of ongoing research programs to assess shifts in consumer preferences and behaviors, as well as the priorities and key initiatives of financial institutions' executives. This white paper provides vital insights and actionable strategies as banks and credit unions navigate through one of the most volatile economic times in the nation's history.
BAI & Infosys Research Series: Navigating in Turbulent Times: Focus on the Customer Journey
Published 06/2010
Competing for Deposits and Relationships, sponsored by NewGround. This analysis provides detailed insights on the retail banking industry from both the demand (consumers) and supply (bank executives) perspectives. Conducted every six months, the research offers a snapshot of the retail banking and financial services landscape, including updates on how the marketplace is shifting and the dynamics driving those changes.
Agile Payments
Published 07/2010
Bruce Parker, Vice President Strategy & Development, ACI Worldwide.
Leveraging Location Intelligence
Published 07/2010
Bill Simmons, Director, Financial Services Practice, Pitney Bowes Business Insight
Making Your Branches More Successful: The "Secret Sauce"
Published 07/2010
David Kerstein, President, Peak Performance Consulting Group®
The Future of Payments: Where is Technology Going
Published 07/2010
Kevin Kershisnik, President, Pertech Resources, Inc.
The Innovation Agenda For Banks
Published 07/2010
Sanat Rao, Head Worldwide Business Development and Alliances, Finacle
The New Voice of the CIO
Published 07/2010
Dave Zimmerman, Global Banking Solutions Executive, IBM
World Retail Banking Report 2011
Published 05/01/2011
Now in its 8th year, the World Retail Banking Report 2011 from Capgemini, UniCredit, and Efma offers insights into how leading institutions are providing a more targeted customer experience against the backdrop of evolving retail banking branches and the current mix of channel options and strategies. With a new annual “Customer Experience Index”, this report examines which factors are most important for driving a positive customer experience, and how banks stack up against making that experience a reality.

The report offers insight into the future role of the branch by analyzing the impacts of the most relevant branch and channel trends and by highlighting leading best practices and the value they deliver. Based on a “voice of the customer” survey from over 14,000 customers, in-depth discussions with bank executives and case studies, the World Retail Banking Report 2011 draws its insights from 25 countries across Asia-Pacific, Europe, North and Latin America.

For more information, contact us at banking@capgemini.com or visit www.capgmemini.com/banking.

From BAI Banking Strategies

Featured Article
Future Branching at Citibank  
By Kenneth Cline
Citbank’s Brad Dinsmore says future branches need to be generally smaller than current models and staffed by better-trained, more versatile employees.
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The Consumer Financial Protection Bureau is beginning an inquiry into how banks levy overdraft fees they charge customers who bounce checks or withdraw more than they have in their accounts using debit cards or automated teller machines, the head of the agency said Tuesday.
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With the growing likelihood that merchant litigation over credit card interchange will conclude with a settlement, as hinted by defendants MasterCard and Visa reserving billions of dollars in recent months, comes observer speculation about the case's final impact at the annual Keefe, Bruyette & Woods Cards, Payments, and Financial Technology Symposium.
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Citigroup is facing a potential multibillion-dollar write-down as it begins unwinding its minority investment in the Morgan Stanley Smith Barney brokerage.
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