Channel Innovation

BAI Retail Delivery 2014
11/12/2014 8:00 AM -
11/14/2014 5:00 PM CST
McCormick Place
Chicago, Illinois
Standard Price: $1,995
Enterprise Member Price: $1,795
Gain unique perspectives from global thought leaders, from inside and outside the retail banking industry. This highly engaging, interactive event focuses on resolving key challenges and identifying new opportunities for better growth and profitability.
Putting the Customers at the Core
1:00 PM - 2:00 PM CST
In today’s world no bank is going to survive if they do not keep customer satisfaction at the forefront of their priorities. Customers are becoming more demanding and less loyal; they want to do banking on their terms, across their preferred channels and with access to real-time information. Making sure customer centricity is in the heart of your core banking system leads to customer retention and in turn leads to increased wallet share, based on a recent global consumer banking survey. Explore how the right banking software can allow you to build and release relevant, new products to market quickly, while maximizing your biggest asset – customer data. Hear firsthand from the CEO of a leading US bank that is transforming how consumers bank to a more modern, cross-platform digital experience.

From BAI Banking Strategies

Featured Article
Future Branching at Citibank  
By Kenneth Cline
Citbank’s Brad Dinsmore says future branches need to be generally smaller than current models and staffed by better-trained, more versatile employees.
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From BAI Banking Strategies Daily

The Consumer Financial Protection Bureau is expected this week to propose supervising roughly 40 of the biggest nonbank auto lenders.
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Poor software coding is responsible for 70 percent of the data breaches at retail and financial institutions, according to CAST's 2014 Report on Application Software Health.
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Thong Nguyen, head of Bank of America's mass-market retail bank, said Tuesday the company gave up about $6 billion in annual revenue by phasing out risky consumer banking products and eliminating certain fees, but the long-term impact on profits should be minimal.
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