Developing and improving the skills of frontline personnel, are essential to achieving retail growth. Specifically designed for the frontline environment, the BAI Sales Performance System is a holistic employed to strengthen customer relationships and grow revenue.

Key components of the BAI Sales Performance System include:

Online Courseware Easy to implement, easy to use Web-based training. Approximately 30 minutes in length, each session provides “learn by doing” scenarios, tools and assessment for a holistic learning experience. Course suites available for Managers, Personal Bankers and Tellers.

QuickPlanners Used by managers as observational checklists to gauge the progress of personnel, and achieve accountability.

QuickGuides Managers lead short 20-30 minute skill development meetings with Personal Bankers or Tellers to reinforce online learning.

Nanobooks Enhanced reinforcement for managers and personal bankers delivered through bite-sized audio messages to maintain focus on optimization initiatives.

BAI Sales Performance System can help optimize your frontline delivery channel. Contact Paul Robert, Director of Frontline Performance Solutions at 314-543-2704 or probert@bai.org to learn more.

Looking for more information and resources to help increase the efficiency of your frontline? Visit the BAI Intelligence Center.