Microsoft Resources
Differentiated Branch in Banking
To justify the expense of maintaining branches, banks are seeking ways to provide superior customer service, expand their customer base, and cross-sell products to existing customers. At the same time, they are striving to cut costs in areas ranging from marketing to training to technology management. They are also searching for cost-efficient ways to protect the security of their systems and comply with the growing number of regulatory requirements.
Banking Industry Performance Management
Today, banks operate in a complex, competitive and highly regulated environment, with low margins and high customer expectations. To manage this rapidly changing economic and regulatory landscape, banks need a reliable way to quickly translate strategic business decisions into concrete actions that lead to measurable results.
Changing the Banking Customer Experience
Today’s banks—challenged by globalization, deregulation, industry consolidation, increasing regulatory requirements, decreasing margins, and heightened customer expectations — are focused on attracting and retaining customers, increasing sales, and differentiating their organization from competitors while improving the efficiency of their business operations and lowering their overall costs.
Microsoft Customer Care Framework for the Banking Industry
In today’s banking environment, high-quality customer service can make the difference between a growing customer base and a shrinking one. To meet customer demand for fast service, banking call centers must easily obtain a comprehensive view of each customer’s information, so they can resolve issues quickly and competently.
Unified Communications and Collaboration for the Banking Industry
In the new technological workplace, the focus is on the work, not where it is done. Individuals come together to solve problems, develop plans and embrace opportunities. In the past, this usually required people to be in close physical proximity; in the new world of work, collaborating no longer requires that individuals are sitting in the same room, branch office, loan center or even in the same country. It also no longer implies that they belong to the same organization or share the same applications infrastructure or network resources.