White Papers.

Banking Industry Performance Management (pdf)
Using Business Intelligence to Increase Revenue and Profitability
Today, banks operate in a complex, competitive and highly regulated environment, with low margins and high customer expectations. To manage this rapidly changing economic and regulatory landscape, banks need a reliable way to quickly translate strategic business decisions into concrete actions that lead to measurable results.

Unified Communications and Collaboration for the Banking Industry (pdf)
Pervasive Capabilities for Where and How People Work
In the new technological workplace, the focus is on the work, not where it is done. Individuals come together to solve problems, develop plans and embrace opportunities. In the past, this usually required people to be in close physical proximity; in the new world of work, collaborating no longer requires that individuals are sitting in the same room, branch office, loan center or even in the same country.

Differentiated Branch in Banking (pdf)
Staying Ahead of the Competition
Despite the emergence of the Internet, ATMs and other technologies, the majority of banking customers still pay in-person visits to their neighborhood branch. Recent
surveys from the research group TowerGroup have found that, despite the wide availability and popularity of electronic access to bank services, a substantial majority of customers still typically visit their branch at least once a month to conduct business in person.

Microsoft® Customer Care Framework for the Banking Industry (pdf)
Revolutionizing the Customer Experience
In today’s banking environment, high-quality customer service can make the difference between a growing customer base and a shrinking one. To meet customer demand for
fast service, banking call centers must easily obtain a comprehensive view of each customer’s information, so they can resolve issues quickly and competently.

Changing the Banking Customer Experience (pdf)
Increasing Profitability Through Better Customer Service
Today’s banks—challenged by globalization, deregulation, industry consolidation, increasing regulatory requirements, decreasing margins, and heightened customer expectations— are focused on attracting and retaining customers, increasing sales, and differentiating their organization from competitors while improving the efficiency of their business operations and lowering their overall costs.