For more from BAI SmartTactics™ conference, listen to Banking Strategies’ Senior Editor Kenneth Cline’s podcasts with:

… Dave Kaytes, managing director, Novantas LLC:
Centralized or decentralized? An expert on branch performance and deposit pricing, Kaytes weighs in on the proper way to structure branch operations. Some element of local control must remain, he says, to improve growth and profitability.
CLICK HERE TO LISTEN

… George Tubin, senior analyst, retail banking and delivery channels, TowerGroup Inc.:
Payments is typically associated with the back office in banking, but Tubin comments on how the move from paper-based to electronics payments is affecting retail banking in areas such as online bill pay and account transfer. The opportunities are great, he says, if banks choose to seize them.
CLICK HERE TO LISTEN.

… George Frerichs, chairman and CEO, GRFI Ltd. and the Frerichs Group:
In their quest to improve the profitability of their retail operations, bankers sometimes overlook the benefits that can be derived from improving the siting and design of their branches. Frerichs  discusses  how optimal branch siting and a more retail-oriented branch design can bring in more customers (and profits).
CLICK HERE TO LISTEN.

NOTE: TO LISTEN TO THE PODCASTS, EITHER DOWNLOAD (SAVE) TO YOUR COMPUTER'S HARD DRIVE OR DOWNLOAD TO YOUR PORTABLE MEDIA DEVICE.

More Articles in This Issue

» A HAPPY MEDIUM IN BRANCH MANAGEMENT
Centralize or decentralize? It may be the oldest debate in branch management, as banks swing between the two schools of thought..  »more

» BRANCH DESIGN AND 'BANK PROS' DIFFERENTIATE
How does a community bank compete with much larger organizations? Personal service is a common approach. But Hauppauge, N.Y. based Bank of Smithtown goes a step further to include branch differentiation.  »more

» BUILDING AN EXPERTISE-BASED BRANCH CULTURE
Creating an effective sales culture requires a lot more than improving the sales skills of frontline staff, said Terence Roche, principal of Scottsdale, Ariz.-based Cornerstone Advisors, Inc.  »more

» THE CHEAPER FIX FOR EMPLOYEE RETENTION
When it comes to improving call center performance, bank executives often look for a technological fix rather than a cheaper—and more effective—focus on employee hiring and training practices, says Erika van Noort, director, management consulting, with Montreal-based BCE Elix.  »more

» RANDOM NOTES
Among financial services providers, who’s likely to get the lion’s share of the business for Health Savings Accounts (HSAs)? Banks and savings institutions, according to Atlanta-based Synergistics Research Corp..  »more

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