SEPTEMBER 14, 2005    VOL. 1 / NO. 1

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RANDOM NOTES

“At least one-third of the Indian-American population has a relationship with us,” says Ajay Banga, co-head of Citigroup’s global consumer group (see article)

... Branch employees in North American bank says they spend 36 percent of their days working on customer-related back-office activities rather than on customer-facing activities (see PDF)

… In a recent “unscientific sample” of 264 financial institutions, GonzoBanker found that 34% were using automated workflow in some capacity and that a “staggering” 89% of those not using workflow have no plans to introduce it in the next five years.
Wachovia opens more than 15,000 accounts online per month, equal to the volume of over 150 branches.

More Articles in This Issue

» RETHINKING BRANCH TRAFFIC
Estimating that 50% to 66% of retail branch transactions involve checks, Alenka Grealish of Boston-based Celent notes two trends that could significantly reduce branch traffic in the near future: the ability to remotely deposit checks and the overall decline in check usage. »more

» PUT THAT WELCOME MAT OUT EARLY
They’re called “Neuvo Latinos,” low-income, young immigrant families with a median income of $14,482. They lack checking or savings accounts and often turn to pawn shops when they need cash. Attractive candidates for bank services? »more

» THE LATEST IN NEW ACCOUNT OPENING SOLUTIONS
Speed and care don’t necessarily go together but the latest new account-opening solutions providers are competing on the basis of both. »more

» PROCESS GAPS DEEP-SIX DEBIT CARD DEPLOYMENTS
Even though the Federal Emergency Management Agency (FEMA) and American Red Cross have pulled the plug on their deployments, debit cards should prove themselves to be a flexible and reliable means of providing funds in various Hurricane Katrina-related applications. »more

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