Agenda Builder

David Godsman, Online and Mobile Solutions Executive, Bank of America

New government regulations during the last two years – combined with increased competition and rapidly changing technology – are rippling through the payments system. Financial institutions are focused on becoming the preferred destination when consumers think about their financial needs. The winners in this race will offer clear, consistent, simple payments experiences, a range of choices and control over how they buy, pay, manage and save – and won't be afraid to partner with competitors and companies in completely different businesses. This presentation will focus on the future of conventional payment vehicles (e.g., checks and debit), emerging technologies and new payment capabilities that will enable financial institutions to differentiate themselves from both traditional and non-traditional competitors; grow market share; and demonstrate to customers that they are prepared to engage with them where, when and how they want.

Elizabeth (Cindy) Baltierra, Regulatory Policy Project Officer, FinCEN
Michael J. McKeown, Supervisory Special Agent, Cyber Division, FBI
R.B. "Skeet" Rolling, Chief Operating Officer, ITS Financial Licenses, Inc.
Moderator: Kirsten Trusko, President, Network Branded Prepaid Card Association

This session will explore the landscape of the legitimate and illegitimate uses of prepaid cards, evolving fraud schemes and the investigative challenges associated with them, and the existing and anticipated regulatory framework governing their use. Panelists will review product offerings, recommended best practices for distribution and fraud prevention, fraud trends and recent regulatory developments.

• Learn how law enforcement, regulators and issuers are responding to the constantly evolving fraud landscape
• Hear a discussion of industry best practices in fraud prevention and detection
• Learn how recent regulatory changes will impact the prepaid business and help combat fraud

Cathy Davis, Vice President, Fraud Services, Comerica
Sam Romano, Vice President, Major Case Coordinator, Regions Bank
Silvia Sarra, Vice President, Manager of Loss Prevention Systems, Sovereign Bank

Account takeover (ATO) takes its toll not only in dollar losses but in loss of reputation and relationships with consumer and business customers who may battle the bank over who is responsible. Today’s financial institution fraud mitigation managers need to resist takeover assaults from traditional methods and those that arrive via cyberspace. The panel will discuss responses to:

• Traditional, manual methods for retail ATO --address changes, account name additions, replacement and/or new debit/credit cards, check orders
• Online/web methods for retail ATO -- authentication takeover with credentials, fraudulent bill payments, ACH draw to fund accounts, online account opening
• Traditional, manual methods for business ATO -- bookkeeper fraud; payroll fraud; payables fraud; stealing client names, addresses, bank account information from payroll files for ID theft; law firm debt collection schemes
• Online/web methods for business ATO -- malware/man in the browser attacks aimed at business online web applications with ACH/Wire; changing privileges/entitlements; changing account numbers for payables without changing the payee name

Steve Cree, Payment Systems Architect, Sterling Savings Bank
Brad Ganey, Senior Vice President, Chief Operating Officer, Catalyst Corporate Federal Credit Union
Marie LaQuerre, former Senior Vice President, Business Executive, Bank of America
Steve Max, Senior Vice President, Deposit Processing Division, U.S. Bank
Moderator: David Kliewer, Major Accounts Manager, MTS Software Solutions

With the evolution from central and regional capture to “distributed capture” and more recently multiple distributed capture channels, there are major benefits to be gained from both customer convenience and cost reduction.  Many factors such as customer demand, cost benefit and risk must be considered as a bank moves into these increasingly distributed capture channels and products.  This session will address the challenges banks are experiencing as they implement these expanding capture channels, as well as customer acceptance and satisfaction in the new capture vehicles.  Risk considerations relating to fraud detection, duplicate transaction detection and enterprise transaction view across these varied capture sources will also be addressed.  Finally, how risk mitigation can be balanced with attracting new customers and providing a high degree of customer satisfaction with these distributed capture products will be addressed.

• Strengths and challenges of each capture channel
• How each channel feeds into back end processing systems
• How each channel handles risk management
• How channels come together and how risk, fraud, duplicates are handled

Sanjeev Dheer, President, CashEdge Division, Fiserv
John Feldman, General Manager, clearXchange
Arkady Fridman, Financial Innovations Business Development Manager, PayPal
Moderator: Patricia Hewitt, Director, Debit Advisory Services, Mercator Advisory Group

Person-to-person payments, more commonly referred to as P2P, are being offered by more and more financial institutions -- as well as payment providers and third parties. While the current product offerings are scattered among varying sizes of institutions, these implementations have been somewhat siloed, potentially hindering widespread adoption and efficient usage.

• How should the P2P ecosystem evolve? Should we focus on strategic collaborative efforts at an industry level?
• Who or what are the potential target markets for current P2P profiles? Will the current P2P profile lead to expanded use, such as person-to-business?
• Could Dodd-Frank influence our modeling and delivery to our customers?
• How can we ensure the channel's security and our customers' protection?  

Silvia Sarra, Manager of Loss Prevention Systems, Sovereign Bank
Glen Ulrich, Senior Vice President, U.S. Bank

As transaction volumes and channels grow and resources shrink, banks need to be prepared to continuously improve the protection of payment systems. This panel will address how financial institutions of all sizes are improving operational efficiency, fraud detection and customer experience.  You’ll learn some of the tricks our panel of experts used in their drive for excellence, from leveraging best in class software to using good old fashioned ingenuity. You’ll hear specific examples of fraud operation improvements you can consider implementing in your own financial institutions.

• Specific examples of fraud operation improvements in various areas of fraud prevention
• How these leaders determine the best areas to invest in for improvements
• How these leaders gain approval for improvements, even during tough economic times

Ori Eisen, Founder, Chairman and Chief Innovation Officer, 41st Parameter
Amir Sunderji, Senior Vice President, Risk & Payments, Cash Edge (Fiserv)

Additional panelists to be announced

The U.S. is beginning to see the P2P space heat up with a steady stream of new commercial mobile and web deployments. As online banking has become more mainstream, consumers are more comfortable making payments using PCs, mobile phones and even tablets. As a result, consumers are demanding electronic alternatives to cash and checks for informal, low value P2P payments. As new business models and enabling technologies for P2P payments emerge, how will industry participants and regulators work together to detect and mitigate fraud and risk in these new payment services?  In this session, presenters will discuss the current landscape for P2P payments, including:

• Descriptions of the business models for recent trials and deployments
• Discussion of potential vulnerabilities in emerging P2P payment services
• Risk management initiatives financial institutions should implement as a countermeasure against fraud and risk losses

Brian Egan, Senior Vice President, Operations, Retail Payments Office, Federal Reserve Bank of Atlanta
Cheryl Venable, Senior Vice President and Product Manager, Retail Payments Office, Federal Reserve Bank of Atlanta
Julius Weyman, Senior Vice President, Product Development, Retail Payments Office, Federal Reserve Bank of Atlanta

The Fed leverages products and policy in its effort to serve as a catalyst for payments industry change. This annual forum features Federal Reserve officials discussing critical topics in retail payments today. Hear firsthand from Fed experts their view of major payments challenges and future directions in payments and how the Fed strategy is evolving to meet them. This year’s panel will take place in the context of one of the greatest periods of change for the payments industry in decades, and the Fed is at the center of defining how broad legislation will show up in tangible regulations.

Mike Kennedy, Executive Vice President, Enterprise Payments Strategy, Wells Fargo & Company
Steve Nogalo, Vice President and General Manager, Payments, Mobility and Converged Channels, NCR
Kausik Rajgopal, Partner, Global Payments Innovation Practice, McKinsey
Karen Webster, CEO, Market Platform Dynamics
Moderator: Lee Manfred, Partner, First Annapolis

Understanding the financial services market, knowing when and where to invest in product and service enhancements, and overall execution of your plan is critical to achieving innovation success. Too often, efforts to innovate fall short, leaving executives searching for the reasons for their failures. Taking a top-down approach, well known financial services industry innovation experts will share their insight on:

• Innovating in a challenging economic and regulatory time
• Where banking executives are placing their innovation bets and the triggers influencing their decisions on new product and service development
• How progressive innovators source ideas, validate concepts and assemble solid business plans
• An effective innovation life cycle to gain market share and improve existing product solutions for millions of their customers

Detica NetReveal®

Dena Hamilton, Head Financial Service Markets- Americas

The battle with highly organized, flexible and persistent fraudsters is a major challenge. Understand how to protect your organization using a 360 degree review - from analytics to investigation - across all your channels quickly and holistically.

BAI Panel Discussion

Moderator: David Kliewer, Major Accounts Manager, MTS Software Solutions
John Albrecht, Managing Director of Banking and Payment Services, Acxiom
Tom Berdan, Vice President of Product Management, Harland Financial Solutions
Steve Nogalo, Vice President and General Manager, Payments, Mobility and Converged Channels, NCR Corporation
Boxley Llewellyn, Director of Growth Initiatives for Banking and Fianncial Markets, IBM Corporation

“Multichannel” and “convergence” show up regularly on conference agendas, but what do they mean for customers, banking and payments? As retail banking customers explore and adopt new channels, while continuing to use traditional channels, what components of your multi-channel strategy should be reviewed to address the convergence and produce the best possible customer banking and payments experience? Join us for this panel discussion where four companies at the forefront of these issues address:

• How will a financial institution realize the value of understanding customer preferences and behavior? How can a financial institution capitalize on that understanding by personalizing experiences?
• How does a financial institution create a seamless customer banking and payments experience across mobile and online, the branch of the future and channels we haven’t thought of yet?
• How do you just get started moving in the right direction on fielding new channels and products such as mobile RDC and new ATM capability?
• How can smaller financial institutions compete with the big guys from a technology perspective via software as a service (SaaS), outsourcing and beyond?

Subra Kumaraswamy, Chief Security Architect, eBay Inc.
Bradley Scott, Director, Product Management, Mobile Services, Fiserv
Laura Mather, Founder, Chief Strategy Officer, Silver Tail Systems, and Managing Director of Policy, Anti-Phishing Working Group

As the mobile channel evolves, it creates changes in the risk paradigm as to how institutions secure transactions and distribute customer products. This session will explore the current and evolving threats posed to mobile banking and mobile payments and explore recommended risk controls. An overview of topics covered includes:

• Risk in mobile payments vs. mobile banking
• How consumer use and complexity of the mobile channel has grown compared to internet use
• Risks associated with mobile as a banking channel
• How institutions can look for transactional trends associated with mobile fraud

Melissa Horvath, Supervisory Special Agent, FBI
Terry Thornton, Senior Vice President, Fraud Services, Comerica
Moderator: Kim Duncan, First Vice President, Enterprise Fraud Management, SunTrust

As the sophistication of financial crimes increases, so does the need for financial institutions and law enforcement agencies to work closely together to identify trends and investigate and prosecute the fraudsters committing the crimes. Since sharing sensitive information in a timely manner is crucial in preventing and investigating fraud, it is important that a relationship of trust exist before an incident occurs.This session will provide tips and recommendations for institutions to establish relationships with their state and local agencies and provide an opportunity for participants to discuss challenges that may be addressed at an industry-wide level.

Joseph Baressi, Financial Services Project Leader, Federal Reserve Board
Janice Havins, Vice President – Assistant General Counsel, JPMorgan Chase & Company
Elissa Reynolds, Senior Vice President, Operations Manager, Bankers’ Bank Northeast
Moderator: Angie Smith, Senior Manager, Education Services, Viewpointe

In March 2011, the Federal Reserve Board requested public comment on proposed amendments to Regulation CC (Availability of Funds and Collection of Checks). When the comment period closed three months later, the Federal Reserve Board had received more than 80 comment letters from national and local banking and credit union associations, financial institutions, and other industry influencers, highlighting the needs and concerns of different segments of the financial industry. This session will provide insight into the lively and differing perspectives surrounding several proposed amendments and offer a front-row seat to engage in the dialogue surrounding regulatory change. It will include:

• An overview of the changes proposed plus the current status of Reg CC provided by a representative from the Federal Reserve Board
• A moderated discussion among financial institution representatives who will share their views on the most controversial issues included in the request for comment, addressing topics such as same-day settlement, large-dollar return item notifications and more
• Next steps toward resolution and implementation of changes to Reg CC

Eric Leiserson, Senior Research Analyst, Fiserv Biller Solutions
Ed Bachelder, Director of Research, BlueFlame Consulting

Mobile bill payment is gaining traction among consumers, as more than 5.7 million online households make a bill payment from their mobile device each month. As smartphones become increasingly widespread, the service is poised for increased adoption. This session will explore the latest mobile bill payment trends, highlighting results from a recent survey of more than 2,500 consumers as well as preliminary results of a new mobile bill payment benchmarking study investigating deployment plans for mobile bill payment by companies and the pace with which businesses are adopting Mobile Bill Payment and Presentment (MBPP) options for their customers.

• Comparison of trends of bill payment made at biller sites and at banking sites
• Types of bills most commonly paid via mobile devices and what features will compel greater use of the service
• The latest consumer preferences for apps, mobile web browsers and text for making bill payments
• The relationship between mobile and paperless bill presentment (e-bills)
• Mobile bill payment’s key role in moving mobile financial services from informational to transactional

 

Shirley Inscoe, Fraud Management Consultant
Jodi Pratt, Principal, Pratt & Associates

Insider fraud is not a problem that can be solved by technology alone. Achieving the highest level of deterrence possible requires a holistic program of corporate diligence in policy, practice and automation. This session will discuss:

• How to create a strong ethical and anti-fraud culture that makes it clear from the first day of employment that the company does not tolerate fraudulent insider activity, including the need for corporate programs to aid employees in personal distress
• The importance of new hire candidate screening programs and rechecks to identify those with a history of unacceptable employment behaviors
• Why training for supervisors on how to recognize suspicious behaviors or situations is still critically important
• How technology can undergird the anti-fraud environment to identify activities that can help direct a company to internal hot spots that may not be noticeable visually

Robert Coyan, Senior Vice President, Marketing & Operations, Corporate One Federal Credit Union
Jim McKee, Senior Vice President, Financial Services, Federal Reserve Bank of Atlanta
Luke Huys, Senior Vice President, Wells Fargo
Moderator: Tony Gerevics, Managing Director, JPMorgan Chase

Born in the age of paper checks, the hundred-year-old system of check routing and transit numbers is now outdated and ripe for change.  The geographically-based RT system is no longer the optimum solution for the delivery of electronic check items, where physical locations are irrelevant to the presentment process.  The system is currently being analyzed by a subcommittee in order to develop new ways to take full advantage of the opportunities afforded by image processing. The problem extends beyond mere inefficiency, introducing elements of risk into the check payment system. Fraudsters are taking advantage of delays in the return process, where items with retired RTs are sent to the original FI, rather than automatically being returned. This session will examine the possibilities of modifications to the current RT system. The presentation will include:

• Brief overview of the current RT system, how it works, and its history
• Issues with the current system
• Unique challenges the Fed faces with regards to the existing system and potential changes
• Update on the activities of the ABA RT Policy Modernization Subcommittee
• Stop gap solutions as well as ideas for wholesale redesign
• Potential solutions and answering audience questions

Lyn Farrell, Treliant Risk Advisors, LLC
Cliff Stanford, Alston & Bird, LLP

The Dodd-Frank Act is only the latest in a series of new laws over the past five years to bring about rapid changes to the rules affecting the DDA and the payments landscape. U.S. banks and payment systems are now regulated under a complex matrix of federal and state laws. Some laws are intended to be comprehensive while others are much more specific in their objectives, and all these laws bring about unintended consequences. Pricing models have been changed forever. New regulators have entered the mix. Rapid change in technology-driven business models has created new ambiguities in the law and questions affecting the path of bank business models.  Join this session for a discussion of:

• How banks are adapting to the assault on fee revenue streams and rethinking pricing of core account products
• How compliance functions are growing and adapting to new rules
• What lies ahead for banks as new regulators have entered the mix
• What competitive threats have emerged from outside the banking industry

Sassan Cyrus Parandeh, Treasurer, ChildFund International

In this session, attendees will learn how “hawalas,” an ancient fund transfer system, threaten the security blanket that the PATRIOT Act intended to provide. The speaker will explain the historical development of the methodology, the mechanics of how it operates and how it has adapted to 21st Century technology. The session is presented in a historical and story-telling format using many real-world examples and photographs collected from developing nations. It is designed to inform, educate, alarm and entertain. Join this session to hear: 

• How easily the PATRIOT Act can be circumvented from outside the U.S.
• Why the most dominant fund transfer system in the world is an ancient fund transfer system
• How any individual could create a currency or wire transfer system
• The history of ancient banking
• What can law enforcement do

Jennifer Johnson, Director, Sponsoring Organizations Relationships, ECCHO
Phyllis Meyerson, Executive Vice President, ECCHO

During the last five years, there has been more change in the check payment system than ever before. Almost 100% of forward presentment is now processed electronically. Checks are still written, as the payment of choice, in one out of every four non-cash payments.  Given the significant market for check, the degree of operational and product change resulting from image exchange, and the level and complexity of regulatory change, payments professionals need to maintain and cultivate check expertise. ECCHO and its partners are pleased to announce the launch of the National Check Payments Certification program to provide and recognize check expertise. Join ECCHO for breakfast and learn how you can become a National Check Professional:

• The material covered on the exam
• Successes and lessons learned from the pilot
• Study tips
• Recognition of the first class of NCPs
• Information about the production program

Nicole Muryn, Program Manager, Regulation, BITS/Financial Services Roundtable
Moderator: Doug Johnson, Vice President, Risk Management Policy, American Bankers Association

From enhanced privacy protections to national data breach standards to a completely new cyber security overlay, cyber legislation is hot. Or is it? Variations of these proposals have been around for several, and in some cases many, years. And the agencies, including the Consumer Financial Protection Bureau, are also engaged. And clouding it all is Durbin. This session will discuss recent legislative and regulatory initiatives involving fraud and cyber security and gaze into the crystal ball regarding what the future might bring, including:

• The implications of a national data breach standard
• The impact of the administration’s cyber security proposal
• What CFPB’s role might be in privacy and security regulation

Mike Beach, Vice President, Image Payments, Fifth Third Bank
Flavia Krone, Vice President, Operations Support, Bank of the West

Managing duplicate transactions has been a challenge since the very early days of image exchange, and as potential points of origin continue to increase, the risk of duplicates is growing exponentially. In this session, two leading-edge banks will highlight their current operations and describe what the future holds for the identification and resolution of duplicate transactions. Specific topics include:

• Key pain points -- false positives, cross channel duplicates and cross payment type (ACH) dupes -- where will they show up next?
• Identifying duplicates at the teller line, ATM or RDC -- is there a need to replicate duplicate detection?
• Impact of consumer capture on duplicates and associated risks -- are we inviting trouble?
• Merits of a national check database on duplicates -- how can the industry cooperate to detect dupes across institutions?

Mark Kielman, Industry Relations Manager, Retail Payments Office, Federal Reserve Bank
Dan Welch, Senior Vice President, Bank of America 
Moderator: Cheryl Yavornitzki, Payments Relationship Manager, LendingTools.com

X9.37 is out of style? X9.100-187 is the new trend? And just what is X9.100-140 IRD? In a perfect world, the process of adopting image exchange formats would be simultaneous and uniform. But in the real world, multiple processing platforms and exchange networks make interoperability a challenge. Image standards and exchange based variations came to the forefront in 2010 when the Federal Reserve implemented new compliance standards for image cash letter processing. This session will provide practical clarity into the process that has evolved for maintaining and adopting image standards within the banking industry. Attendees will hear from panelists who have taken leading roles in developing how to define and produce check information in digital form. Whether your institution runs item processing in-house or through a service bureau, this session is a must for operations professionals to understand the still evolving world of check image exchange.

• What is the ANSI X9 Committee and how does it function? Key differences between X9.37 and X9.100-187
• How does the Universal Companion Document fit into the field validation process?
• What do I need to know to make sure my item processing vendor or service provider is staying up to date?

Vincent R. D'Agostino, Senior Vice President, Payments, JPMorgan Chase
Kareem Al-Bassam, Director of Business Development for Point-of-Sale, PayPal
Robert Woodbury, Vice President, NYCE Payments Network, LLC, an FIS Company
Andrea E. O’Connor, Customer Experience Executive, Assistant Vice President, State Farm Bank
Moderator: Richard Crone, CEO, Crone Consulting LLC

By the end of 2012, 75% of in-store sales will be mobile-influenced in some way, setting the stage for integrating mobile payments and opt-in, user-defined self-marketing and loyalty programs at the physical point of sale (POS). This session will explore how an advertising-sponsored mobile payment network can link the $5 billion local advertising market to the $6.2 trillion payments market at the physical POS.

• What will the business model be? What will the trade-offs be as banks weigh the advantages they may give up vs. what they may gain by working with new 3rd party intermediaries?
• What will the economic structure of the advertising offer be? Can banks go it alone and use their own mobile banking apps or how do they best work with separate mobile wallet purveyors?
• Aggregate or be aggregated: Which approach will win? Examining the role of the wireless carrier and the business impact of having others accumulate multiple payment accounts in one mobile wallet

Peer group sessions bring you together with operations, technology and payments managers from institutions comparable to yours. In the peer group session, you determine the agenda as you pursue your institution’s specific information needs with the help of expert facilitators.

Financial Institutions Less than $10 billion in assets

Facilitators:
Michele Cantley, Senior Vice President, Information Security, Regions Bank
Heather Wyson, Senior Director, Risk Management Policy, American Bankers Association

Financial Institutions Greater than $10 billion in assets

Facilitators:
Kim Duncan, First Vice President, Enterprise Fraud Management, SunTrust Bank
Shirley Inscoe, Fraud Management Consultant

Kent Smith, Managing Director, Operations Executive, Virtual Payments & Float Management, JPM Chase
Angie Smith, Senior Manager, Education Services, Viewpointe
J.R. Thornton, Senior Consultant, Carlisle & Gallagher Consulting Group

The payments process has evolved tremendously over the last five years with the adoption of image exchange, and every facet of this change has had an impact (positive or negative) on "traditional" back office practices. In this panel discussion, attendees will have an opportunity to hear the challenges brought about by these process changes and to better understand areas that have been positively affected by true change agents within our industry. At the session's conclusion, attendees will be able to better identify the areas that may offer prospects for process improvement and gain insight as to how to incorporate best practices into their own bank operations.

• The relatively unknown features of XCK ACH transactions
• The complex web of direct exchange adjustments
• Improving efficiencies in traditional exception item processing
• How to best get all banks to follow accepted rules and guidelines

Oren Michels, CEO, Mashery

When PayPal released its PayPal X API two years ago, it became the first global payment service open to third-party developers. A startup called Payvment immediately marketed a free virtual cart that let online shoppers buy products at a series of web sites, including Facebook, and then pay for everything during a single checkout. By now, Google and payment companies of all types offer outside developers secure plug-and-play payment solutions that can be embedded in whatever they’re creating. Why should banks care? Companies don’t need to take a cut on transactions to get an ROI.  APIs offer an unprecedented opportunity to expand a company’s relationships with customers because they make it easy to deploy content and services in new, ultra-relevant contexts. Those can include a bank’s own branded apps, integrations with strategic partners, and co-branded apps built by external developers. But launching an API means opening new channels of digital distribution. And like offline distributors, you’ll be expected to deliver the goods quickly and reliably. Get acquainted with the details here:

• Accelerate deployment of digital solutions and services, including payments
• Develop new partnerships
• Build brand presence in emerging distribution channels (e.g., social media)
• Create competitive and differentiated products with low cost of ownership
• Leverage decentralized or global innovation, not just your own financial institution's finite, internal R&D team

BAI MobileLink Panel Discussion

Moderator: Teresa Epperson, Managing Director, Alix Partners
Hoang Leung, Director of Product Marketing, Clairmail
Matt Lockhart, Vice President of New Markets & Managed Services, Magenic

Mobile continues to evolve with an intriguing promise to potentially redefine important segments of the banking and payments industries. More attention is being paid to improving the one to one experience the channel provides, driving enhancements in mobile banking and payments. Hear three unique perspectives on:

• Alix Partners: recent research around smartphone adoption and the emerging shopping, payments/transactions and mobile wallet imperative.
• Clairmail: How an enterprise mobile banking solution enables FIs to offer consumers the full mobile package – account management, fraud protection and payments – they want and need.
• Magenic: why the quest for great customer experiences requires development of mobile applications for multiple digital devices and integration with core systems, as well as how modern architectures and tools make that a realistic goal.

Alaric International

Steve Whiting, Business Development Director

Alaric believes that a flexible Fraud Detection, Prevention and Management Hub is the most strategically valuable and effective solution, to minimise and control fraud exposure. This solution is easily integrated into existing systems and delivers powerful configurable rules and case management in its own right.

ThreatMetrix, Inc.

Andy Swett, Director of Business Development

Current FFIEC Authentication Guidance recommends a layered security program combining complex device identification and anti-malware controls. Discover why an approach integrating advanced device identification, sophisticated malware protection and a global intelligence network is the most effective first layer defense to protect valuable assets and customers.

Authentify, Inc.

John Zurawski, Vice President, Sales & Marketing

Advanced malware threats reduce the trust level financial services institutions can place in account logons.  The malware threat and recent FFIEC guidance has driven the need for authentication and verification to the transaction level.  This session offers an overview of available technologies for verifying the legitimacy of transactions.

Mike Fowkes, Senior Vice President, Fraud Prevention and Security Analytics, Zions Bancorporation
Douglas Foster, Bank Technology Analyst, Office of the Comptroller of the Currency
Tiffany Riley, Vice President, Marketing, Guardian Analytics
Moderator: Doug Johnson, Vice President, Risk Management Policy, American Bankers Association

Innovations in retail payment service offerings today require a more robust and comprehensive approach to risk management.  As fraud schemes become more sophisticated and complex, taking measures to combat illicit activity early through authentication and account monitoring are increasingly imperative. How will industry participants address the hardware and software advances necessary to meet the new FFIEC guidance requirements? In this session, presenters will discuss:

• The enhanced regulatory examination expectations contained in the guidance
• What financial institutions need to consider when preparing for an examination
• The impact the supplementation guidance will have on risk management strategies for customer authentication
• Strategies for implementing a layered-security approach

Peer group sessions bring you together with operations, technology and payments managers from institutions comparable to yours. In the peer group session, you determine the agenda as you pursue your institution’s specific information needs with the help of expert facilitators.

    Financial Institutions Less than $10 billion in assets

    Facilitators:
    David Rathke, Senior Vice President, Float Manager, Frost Bank
    Rick Kuhn, Senior Vice President, Program Manager for Operations, First Niagara

    Financial Institutions Greater than $10 billion in assets

    Facilitator:
    Tony Gerevics, Managing Director, JPM Chase
    David Kliewer, Major Accounts Manager, MTS Software Solutions

Allen Weinberg, Payments Consultant, Glenbrook Partners
Charise Flynn, COO, Dwolla
Moderator: George Warfel, Consulting Director, Global Payment Solutions, Fiserv

Social payments aren’t just pitching in for your share of the pizza. Social networks and collaborative media provide fertile ground for payment innovation from virtual currencies to grassroots fundraising. Facebook is the third largest country in the world with 800 million citizens, and now they have their own currency! Learn about Facebook Credits, the emerging forces of social eCommerce, and the power of personal connection driving financial transactions through new forms of social payments. Hear how two innovative new payments systems, Dwolla and Kaching leverage the community model that underlies social media to deliver a better payment experience for people.  

• A framework for understanding social payments
• Understanding the enabling market forces and technologies
• How new payment systems are leveraging the community model  

Jim Resmer, Senior Vice President, and Head of Liability Risk Management, BB&T
David M. Nelson, Cyber Fraud and Financial Crimes Section, FDIC
Andrew Bonillo, Principal Consultant for the Investigative Response Unit, Verizon Investigative Services

Payments fraud has become a bona fide international issue for financial institutions of all sizes. As international payments volumes are growing, there are also increased fraud threats originating from outside the U.S. borders directed at our payment systems. International fraud incidents are occurring in all our payment systems, including check, ACH, cards and wire transfers. Attendees will hear specific examples of fraud from recent schemes as well as what is being done to try to prevent more of the fraud directed at our payments systems from sources around the world.

• Specific examples of recent payment fraud schemes
• Current initiatives to curb fraud originating from outside the United States through prevention and investigative measures
• Types of monitoring that may help detect and prevent similar fraud in financial institutions

Michael Parker, Treasury Cash Manager, OFS Fitel
Keith Payne, Principal, Cash Management and Short-term Finance, Southern Company
Spencer Shell, Vice President & Assistant Treasurer, ING US Insurance
Moderator: Jenny Johnson, Director, Sponsoring Organization Relationships, ECCHO

Checks are still the payment of choice for many businesses. According to the 2010 Fed Payments study, checks originating from businesses have declined at a much lower rate than consumer-originated checks. Find out first hand why check is still a valued payment type for businesses and just how they make their payments decisions.  Take advantage of the opportunity to ask the participants about their current and future payment strategies. Hear whether the industry should expect business check volumes to decline and whether mobile and other payment types are being considered in their plans.  Businesses will also share:

• How and why they determine their payment mix
• How they would like to interact with their bank(s) with regards to payments strategy
• How recent economic conditions have impacted their payment decisions
• What factors would cause businesses to re-think their current payments strategies

Tom Beecher, CEO, Cartera Commerce
Rob Heiser, President and CEO, Segmint
Schwark Satyavolu, CEO, Truaxis
Rod Witmond, Senior Vice President, Product Management & Marketing, Cardlytics
Moderator: Jim Marous, Senior Director, Marketing Services, Harland Clarke

Other panelists to be announced What will tomorrow's mobile wallet look like? How can we balance the need for transactional efficiency with value-added benefits that will drive engagement, loyalty and share of wallet? Join us as we discuss the role of loyalty and rewards in tomorrow's digital wallet. In this session attendees will learn:

• What is being offered in the FI rewards arena today and how do these rewards differ from the points based programs of the past?
• What benefits do merchant-based rewards bring the FI, their retail customers and potentially commercial clients?
• How can a bank differentiate their program in the marketplace?
• How will rewards integrate with the digital wallet to be a payments game changer in the future?  

Susan Whitson, Executive Vice President, First National Bank, Cedar Falls, Iowa
Daniel Kramer, Senior Vice President, Marketing and Merchant Services, SHAZAM
Terry Dooley, Senior Vice President, Information Technology, and Chief Information Officer, SHAZAM

Bank payment revenue streams will shrink by more than $1 billion in interchange next year due to increasing acceptance of online alternative payments, according to one consultant group’s research. What exactly are “alternative” payments and how do they threaten bank hegemony in payments? Which alternatives might also make effective bank partners? In this session, a major electronic funds transfer network and a banker discuss the changing payments landscape and how your financial institution can create its profitable payments strategy.

• How the payments landscape is shifting and where that leaves banks today
• The non-bank competitors that banks need to watch
• New products and services behind the payment shifts and how to position the new options with your customers
• Technologies that can keep your organization competitive and changing with the times
• How marketing and demographic information can and should influence your alternative payments choices

Todd Decker, Senior Vice President, Deposit Product Management, Regions Bank
Jeffery L. Kline, President & CEO, MEMBERS Development Company
David C. Mills, Ph.D., Chief, Payment System Studies Section, Reserve Bank Operations and Payment Systems, Board of Governors of the Federal Reserve System
Bob Giltner, Chief DDA Strategist, Velocity Solutions 

Moderator: George Warfel, Consulting Director, Global Payment Solutions, Fiserv

Consumer online and electronic payments well exceed check payments today, according to research by the Federal Reserve Bank of Boston. With the number of mobile devices with online connectivity predicted to double during the next three years to nearly twice the number of PCs, payments and related information and management are changing. Networked, online payment strategies and services, in which multiple entities link and adopt technology together, are moving banking from a “place” to an online “context or experience.” 

Competitive players are integrating transaction account data, online data filing, storage and management, social media, billers, behavioral game theory, risk analytics and monitoring. These new initiatives will increasingly threaten to take volume and revenue from those clinging to traditional single entity strategies. For example, Pinpoint, Manilla, Offermatic and Movenbank are companies either capturing transaction account data through aggregation or providing accounts with linking to additional information such as geography, billers and bill payment, social media, purchase behavior analysis and merchant offers through networks.

In this new payments network model, what are the changing role, revenue and relationship functions of the DDA transaction account?

Christy Haley, Fraud Analyst - Card Services, American Airlines Federal Credit Union
Doug Kinsel, Card Strategist, Card Services Division, Bank of the West
Rakesh Mirajkar, Director, Fraud Strategy and Analysis, Capital One Financial Corp.
Moderator: Mike Urban, Director, Portfolio Management, Financial Crimes & Risk Management, Fiserv
Additional panelists to be announced

This session will explore the path to mitigation of card fraud through topics such as management of card compromises, the block and reissue process, use of metrics in management of card losses and what the future holds. Join expert bank panelists as they discuss:

• How criminals have learned to fly under the radar by moving to smaller, more frequent compromises
• Where losses are showing up – especially card not present, bust-out and prepaid fraud
• Block and reissue – balancing client impact and potential loss
• What should we measure, why should we measure it and now that we have the data, what do we do with it
• Mitigation techniques and tools – best practices for preventing and mitigating card fraud
• Where the card space is moving -- contactless, EMV and more

Alex Jimenez, Senior Vice President and Director, Digital Channel Management, Rockland Trust Company
Patrick Reetz, Head of U.S. Online and Mobile Banking, North American Integrated Channels, BMO Harris Bank
Darcy J Samson, Vice President, Small Business Deposits, U.S. Bank
Carl Shishmanian, Executive Director, Deposit Services, JPMorgan Chase
Moderator: Bob Meara, Senior Analyst, Celent

A rapidly growing number of financial institutions are planning on offering mobile remote deposit capture (RDC) capability to consumers and businesses alike. Doing so invites a number of considerations. Among them, risk and compliance are top concerns. This panel of early-mover financial institutions will discuss key considerations that defined their mobile RDC product initiatives as well as the results obtained. Financial institutions not yet participating in mobile RDC will learn from the early-movers in areas such as:

• What market segments are best served through mobile RDC and why
• What levels of customer adoption can be expected
• How to effectively address the risks associated with mobile RDC
• Business case considerations for mobile RDC
• Operational results: the good, bad and the ugly

Cheryl Collier, Vice President Operations Support, State Employees Federal Credit Union
Daniel Kramer, Senior Vice President, Marketing and Merchant Services, SHAZAM
James Hanisch, Executive Vice President, Network Operations & Corporate Development CO-OP Financial Services
Donna L. Embry, Senior Vice President Strategic Development, Payment Alliance International, Inc.
Alan Walsh, Vice President of Banking, US Division, Wincor-Nixdorf
Moderator: Heidi Liebenguth, Consulting Partner, Crone Consulting LLC

Cash access through ATMs has been limited to network-registered cards using magnetic stripes and personal identification numbers (PINs); this all changes with mobile cash access. Now it is possible to use a smart phone app (i.e., mobile wallet) to activate and access traditional and advanced functionality at ATMs. Mobile cash access is a disruptive technology because authentication credentials can be controlled by the issuer of the smart phone app/mobile wallet without participation by the card associations. That creates the potential to dramatically disrupt the existing value chain and provide new branding and product development opportunities and a foundation for mobile payments at the physical point of sale.

• What does it mean to stage ATM transactions “in the privacy of your own phone” for mobile cash access
• How can you gain from using your own mobile banking app to activate ATMs vs. apps by 3rd parties
• Hardware vs. software only approaches and how to avoid truck rolls to upgrade legacy ATM hardware for mobile cash access
• Using your mobile banking app for strong authentication and processing that avoids card association royalties/interchange
• ATM mobile cash access as a pathway to mobile payments and mobile self-marketing

Donna Turner, Senior Vice President, Global Fraud Policy Executive, Bank of America

Much industry fraud prevention focus has moved towards electronic payments. But at slightly more than $1billion in losses per year, check fraud continues to be a major loss category and will be for the foreseeable future. Changes in checks and check processing have created new fraud risks and have also created new fraud prevention opportunities. This session will update both experienced check fraud managers as well as newcomers on today’s check fraud issues and opportunities. The following areas will be covered:

• How senior management is incorporating Day 2 fraud detection into its plans for Day 0-1, real-time payment processing in the future
• What existing and planned technologies are being viewed as part of the check fraud reduction program
• How check fraud has adopted and resisted change since the industry’s evolution to an image processing and electronic payments environment
• How image-based technologies and improved analytics can be used to reduce false positives and find frauds that are getting past today’s systems

Cay Landowski, Vice President, Product Support Manager, U.S. Bank
Jim Lansing, Senior Vice President, Float Management, Wells Fargo  

Image exchange has evolved since Check 21 from a straight forward exchange of on-us items between the major check clearing channels to a refined exchange process addressing changes in the industry and customer needs. Financial institutions' efforts to tackle these changes need to take into account the various segments that each financial institution interacts with, including exchange partners, correspondent banks, corporate clients, government entities, small business, ATM, retail, etc. This presentation illustrates the emergence of these image exchange segments and how the image exchange strategy and approach of two different banks evolved to meet the needs of their exchange partners and customers. Areas of focus include:

• How to address the unique image exchange settlement needs when multiple networks or customer bases are involved
• How to incorporate both cost and revenue elements into image exchange
• What approach to take solving for day one and two exception processing nuances across multiple segments
• How to stay in front of image exchange regulatory, industry and technology challenges for each segment