Steve Cree, Payment Systems Architect, Sterling Savings Bank
Brad Ganey, Senior Vice President, Chief Operating Officer, Catalyst Corporate Federal Credit Union
Marie LaQuerre, former Senior Vice President, Business Executive, Bank of America
Steve Max, Senior Vice President, Deposit Processing Division, U.S. Bank
Moderator: David Kliewer, Major Accounts Manager, MTS Software Solutions

With the evolution from central and regional capture to “distributed capture” and more recently multiple distributed capture channels, there are major benefits to be gained from both customer convenience and cost reduction.  Many factors such as customer demand, cost benefit and risk must be considered as a bank moves into these increasingly distributed capture channels and products.  This session will address the challenges banks are experiencing as they implement these expanding capture channels, as well as customer acceptance and satisfaction in the new capture vehicles.  Risk considerations relating to fraud detection, duplicate transaction detection and enterprise transaction view across these varied capture sources will also be addressed.  Finally, how risk mitigation can be balanced with attracting new customers and providing a high degree of customer satisfaction with these distributed capture products will be addressed.

• Strengths and challenges of each capture channel
• How each channel feeds into back end processing systems
• How each channel handles risk management
• How channels come together and how risk, fraud, duplicates are handled