Silvia Sarra, Manager of Loss Prevention Systems, Sovereign Bank
Glen Ulrich, Senior Vice President, U.S. Bank

As transaction volumes and channels grow and resources shrink, banks need to be prepared to continuously improve the protection of payment systems. This panel will address how financial institutions of all sizes are improving operational efficiency, fraud detection and customer experience.  You’ll learn some of the tricks our panel of experts used in their drive for excellence, from leveraging best in class software to using good old fashioned ingenuity. You’ll hear specific examples of fraud operation improvements you can consider implementing in your own financial institutions.

• Specific examples of fraud operation improvements in various areas of fraud prevention
• How these leaders determine the best areas to invest in for improvements
• How these leaders gain approval for improvements, even during tough economic times