Eric Leiserson, Senior Research Analyst, Fiserv Biller Solutions
Ed Bachelder, Director of Research, BlueFlame Consulting

Mobile bill payment is gaining traction among consumers, as more than 5.7 million online households make a bill payment from their mobile device each month. As smartphones become increasingly widespread, the service is poised for increased adoption. This session will explore the latest mobile bill payment trends, highlighting results from a recent survey of more than 2,500 consumers as well as preliminary results of a new mobile bill payment benchmarking study investigating deployment plans for mobile bill payment by companies and the pace with which businesses are adopting Mobile Bill Payment and Presentment (MBPP) options for their customers.

• Comparison of trends of bill payment made at biller sites and at banking sites
• Types of bills most commonly paid via mobile devices and what features will compel greater use of the service
• The latest consumer preferences for apps, mobile web browsers and text for making bill payments
• The relationship between mobile and paperless bill presentment (e-bills)
• Mobile bill payment’s key role in moving mobile financial services from informational to transactional