Mike Beach, Vice President, Image Payments, Fifth Third Bank
Flavia Krone, Vice President, Operations Support, Bank of the West

Managing duplicate transactions has been a challenge since the very early days of image exchange, and as potential points of origin continue to increase, the risk of duplicates is growing exponentially. In this session, two leading-edge banks will highlight their current operations and describe what the future holds for the identification and resolution of duplicate transactions. Specific topics include:

• Key pain points -- false positives, cross channel duplicates and cross payment type (ACH) dupes -- where will they show up next?
• Identifying duplicates at the teller line, ATM or RDC -- is there a need to replicate duplicate detection?
• Impact of consumer capture on duplicates and associated risks -- are we inviting trouble?
• Merits of a national check database on duplicates -- how can the industry cooperate to detect dupes across institutions?