Christy Haley, Fraud Analyst - Card Services, American Airlines Federal Credit Union
Doug Kinsel, Card Strategist, Card Services Division, Bank of the West
Rakesh Mirajkar, Director, Fraud Strategy and Analysis, Capital One Financial Corp.
Moderator: Mike Urban, Director, Portfolio Management, Financial Crimes & Risk Management, Fiserv
Additional panelists to be announced

This session will explore the path to mitigation of card fraud through topics such as management of card compromises, the block and reissue process, use of metrics in management of card losses and what the future holds. Join expert bank panelists as they discuss:

• How criminals have learned to fly under the radar by moving to smaller, more frequent compromises
• Where losses are showing up – especially card not present, bust-out and prepaid fraud
• Block and reissue – balancing client impact and potential loss
• What should we measure, why should we measure it and now that we have the data, what do we do with it
• Mitigation techniques and tools – best practices for preventing and mitigating card fraud
• Where the card space is moving -- contactless, EMV and more