BAI Panel Discussion
Moderator: David Kliewer, Major Accounts Manager, MTS Software Solutions
John Albrecht, Managing Director of Banking and Payment Services, Acxiom
Tom Berdan, Vice President of Product Management, Harland Financial Solutions
Steve Nogalo, Vice President and General Manager, Payments, Mobility and Converged Channels, NCR Corporation
Boxley Llewellyn, Director of Growth Initiatives for Banking and Fianncial Markets, IBM Corporation
“Multichannel” and “convergence” show up regularly on conference agendas, but what do they mean for customers, banking and payments? As retail banking customers explore and adopt new channels, while continuing to use traditional channels, what components of your multi-channel strategy should be reviewed to address the convergence and produce the best possible customer banking and payments experience? Join us for this panel discussion where four companies at the forefront of these issues address:
- How will a financial institution realize the value of understanding customer preferences and behavior? How can a financial institution capitalize on that understanding by personalizing experiences?
- How does a financial institution create a seamless customer banking and payments experience across mobile and online, the branch of the future and channels we haven’t thought of yet?
- How do you just get started moving in the right direction on fielding new channels and products such as mobile RDC and new ATM capability?
- How can smaller financial institutions compete with the big guys from a technology perspective via software as a service (SaaS), outsourcing and beyond?