Day 1, October 21

How Payments Impact Regulatory Costs

9:30 AM - 10:30 AM

Asa Banks, Senior Principal, Global Payment Solutions, Fiserv

Recent increases in FDIC fees and the negative impact on bank earnings have rekindled an interest in how normal business transactions impact regulatory expenses. Payments contribute significantly to non-earning assets and to the amount of regulatory fees a bank incurs. Most of these fees cannot be directly passed back to customers, but banks can take specific actions to minimize fees by reducing non-earning assets related to payments. If you haven't taken steps to address these issues or want to gauge your progress in doing so, this session is the place to start.

  • The drag on bank profitability from FDIC fees, OCC assessments, capital costs and required reserves
  • How payments inflate the balance sheet and increase regulatory costs
  • Reducing non-earning assets, including same-day clearing, courtesy exchanges, reciprocal accounting and deferred posting
  • Starting a formal non-earnings assets management program at your FI

Benchmarking Debit Performance—Findings from the 2009 Debit Issuer Study

10:30 AM - 11:30 AM

Tony Hayes, Partner, Oliver Wyman

Steve Sievert, Senior VP, Communications & Marketing, PULSE

Debit is clearly the #1 payment method today, with the average active card used for more than 17 purchases per month. But growth is slowing, interchange rates are under pressure, and debit card-initiated overdrafts may be restricted. How can banks maximize the effectiveness of their debit card portfolios and be positioned for longer-term success? Using data from the 2009 Debit Issuer Study, the definitive study of the debit card market based on primary research with 73 financial institutions representing over 93 million debit cards, Oliver Wyman and PULSE will discuss key performance metrics related to cards, transactions, debit P&L, rewards, fraud and more. The presentation will also cover:

  • Issuers' outlook for the future
  • Where the major opportunities and challenges reside
  • Effective ways to stay ahead of the curve during the economic downturn

Solutions Showcase

11:30 AM - 12:30 PM



Customer Satisfaction isn't an ROI! Proactively Generating Direct Profit from Electronic Banking, Billing and Payments

12:30 PM - 1:30 PM

Fred Brothers, Managing Partner, eCom Advisors

In many financial institutions, the costs of free online services — electronic banking, billing, payments, transfers and mobile — are under intense scrutiny as active online customers now comprise more than 50% of the customer base. As adoption has reached mass market levels, many banks and credit unions have acknowledged they need to drive direct revenue and profit from online channels or dramatically reduce spiraling costs by curtailing marketing and new-customer adoption. In this session, eCom Advisors will show financial institutions how to enhance direct fee revenue from the online channel. The fact-based approach will include case studies from a proven customer- segmented approach that is transparent and minimizes the negative effects of customer attrition. The session will frame the strategic issues of the business problem and focus on near-term, actionable opportunities. The benefits that attendees will obtain through this session include:

  • Obtain relevant market data from inside and outside financial services that supports the need to rethink traditional approaches for pricing online services
  • Receive customer segmentation insights that identify the segments that are prime candidates for repricing
  • Receive a methodology that can be used to drive pricing in the new marketplace (in a safe and controlled manner)

Solutions Showcase

1:30 PM - 2:30 PM



Remittances—Sizing the Revenue Opportunity in Cross-Border P2P

2:30 PM - 4:00 PM

Manuel Orozco, Remittances and Development Program, Inter-American Dialogue (Moderator)

Daniel Ayala, Senior Vice President, Global Remittance Services, Wells Fargo

Elena Whisler, Project Manager, Retail Payments Office, Federal Reserve Bank of Atlanta

Kevin Wright, Vice President, Emerging Markets, U.S. Bank

Before the economic downturn, the remittances business had been sized at as much as $400 billion. Today, the reality is somewhat different, but remittances are still an option for an additional revenue source, a way to reach consumer segments that don't bank today, an important function of mobile access devices, etc. This session will start with an update on sizing the opportunity and identifying viable target segments, followed by a discussion of options for playing in the space, including building the capability in house, obtaining it through outsourcing, partnering with an existing provider, etc.

  • Size of opportunity, near-term impact of global recession
  • Market structure and concentration, esp., demand side and supply side financial intermediation
  • Regulatory issues, including IAT, travel rule info, AML
  • Operating costs and consumer costs
  • New players and technology innovation (mobile, card2card, IAT, SWIFT remittances, ATM, self-service kiosks, cross-border bill pay, prepaid funds conversion)

Day 2, October 22

Moving from Mobile Banking to Mobile Payments

9:30 AM - 10:30 AM

Lisa Stanton, CEO, Monitise Americas

Steve Mott, Principal, BetterBuyDesign

It seems as if everyone is launching a mobile banking solution. This session will take a detailed look at how the m-landscape needs to move from basic banking to advanced services that enable people to send and spend money, generating millions of transactions based on m-wallets. Moving the masses from m-banking to m-payments will not be easy, and if a bank — or a consumer — makes the wrong initial selections, their move to revenue-generating transactions will not be smooth.

  • How m-bankers actually become m-payers
  • Strategies to reach Gen Y and the underbanked
  • Importance of integration, user experience, flexibility, features and scalability
  • Risk management, customer care, diagnostics and enrollment tools

The Fraud Factor in Assessing Payments Opportunities

10:30 AM - 11:30 AM

Shirley W. Inscoe, Director, Financial Services Solutions, Memento, Inc.

Kim Duncan, 1st Vist President, Enterprise Fraud Management, SunTrust Bank

Fraud in our payment systems is a perennial problem and needs to be factored in when FIs plan strategies to maximize payments profitability as they emerge from the economic downturn. Armed with a strong desire and an assortment of prevention tools, banks still find it impossible to detect all fraud early enough in the payment process to eliminate it. This webinar will explore the greatest current threats to various payment channels, including check, ACH, ATM, debit and credit cards and wire transfers in addition to:

  • Discussion of services banks offer for customer convenience - for example, faceless new account origination and online and telephone banking - and how they actually enable fraud to be committed more easily
  • Additional challenges faced by financial institutions, such as growing threats from insiders, the difficulties posed by cross-channel fraud and increasing attacks by organized fraud rings
  • Key criteria required to successfully identify these threats as early as possible, defend your financial institution and your customers' accounts, and mitigate losses in an escalating fraud environment

Solutions Showcase

10:30 AM - 11:30 AM



Crisis in the Credit Card Industry

12:30 PM - 1:30 PM

David Cox, Director of Research, Deloitte Center for Banking Solutions

From a new study by Deloitte's Center for Banking Solutions: For financial institutions, the CARD Act comes at a challenging time. After reaching $40 billion in pretax profits in 2007, losses began to mount and credit markets began to stall. The CARD Act underscores the need for issuers to employ more targeted customer segmentation and to abandon a series of mass marketing practices. This session will discuss the revised business models and leaner operating environments coming in 2010 and beyond.

  • Key provisions of the CARD Act and actions by regulators
  • Issues with current practices
  • Types of issuers most likely to be affected
  • How bad will it be?
  • A new business model – and a new relationship with customers

Solutions Showcase

1:30 PM - 2:30 PM



The Hybrid Card: Pay It Now-Pay It Later

2:30 PM - 3:30 PM

Sarah T. Hartman, Senior Director, Tsys Payment Solutions

Pat Morgan, Director, Tsys Payment Solutions

During this period of tough economic times, consumers and small businesses are searching for ways to more effectively manage their finances and payments, frequently juggling multiple accounts and payment mechanisms. Regulatory changes, combined with a tightening credit market, are accelerating the payment shift from credit to debit, or "Pay it Now" vehicles. This session will explore some of the opportunities and challenges with solutions that combine "pay it now" with "pay it later" options.

  • Considerations
  • Consumer feedback based on various research, including focus groups
  • Practical application