Patrick Desmarès, President & CEO, EFMA
Aixa Manelli, CIO, Banco Itau Argentina
Jan Hendrik Kraus, General Manager, Group Strategy, Emirates NBD
Most banking organizations recognize that innovation is a strategic priority, with many companies setting up innovation departments and increasing the investment in innovation. Hear the results of the 4th annual study on innovation in retail banking, which surveyed banks in all regions of the world – Asia Pacific, Middle East & Africa, Europe and the Americas. Hear insights about innovation strategy, innovation performance, the drivers of innovation and more specifically on innovation in channels.
- Hear current innovation trends and priorities in retail banking
- Learn about best practice examples of innovation in retail banking
- Understand how innovation performance in channels has been higher than in other areas such as products or processes and which specific channel innovations banks are focusing on for 2012 and beyond