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Monday - November 17 |
Tuesday - November 18 |
Wednesday - November 19 |
Thursday - November 20 |
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Monday, November 17
Morning Half-Day Workshops | 8:30 a.m. - 11:30 a.m. |
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8:30 a.m. – 11:30 a.m. |
Installing an Effective Deposit Pricing Process (#8925)
Call Center Techniques for Creating Perfect Client Experiences (#8928)
Maximizing Organizational Performance (#8930)
How Retailing's "Pay for Performance" Strategy Is Driving Big Revenues (#8919)
Using Direct Marketing to Attract Profitable Customers and Deposits (#8924) |
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Monday, November 17
Afternoon Half-Day Workshops | 1:30 p.m. - 4:30 p.m. |
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1:30 p.m. – 4:30 p.m. |
Building a Retail Distribution Playbook to Improve Sales and Customer Engagement (#8926)
Applying Retail Design Concepts to Banking Centers (#8917)
The Truth about Strategic Innovation (#8934)
Onboarding - The Ultimate Customer Experience Application (#8927)
Change Management for Profitable Channel Delivery (#8935)
Peer Banking Tour (#8940) - New This Year!
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Tuesday, November 18
Morning Half-Day Workshops | 8:30 a.m. - 11:30 a.m. |
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8:30 a.m. – 11:30 a.m. |
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Generating Deposits: New Tactics for Success (#8929)
Mobile Financial Services - Fad or Trend? (#8933)
Leveraging Scorecards and Dashboards to Turn Strategy into Action (#8918)
Strategies for Designing Meaningful Brand Experiences (#8932)
Streamlining Branch Delivery Processes for Maximum Return (#8931) |
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| Conference Schedule
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Monday - November 17 |
Tuesday - November 18 |
Wednesday - November 19 |
Thursday - November 20 |
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Tuesday, November 18
BAI Retail Delivery Conference & Expo Begins | 12:00 p.m. |
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12:00 p.m. – 1:00 p.m. |
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General Session:
Leadership - Taking Charge |
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1:00 p.m. – 2:15 p.m. |
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General Session:
2008 Presidential Election: Behind the Headlines |
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2:30 p.m. – 3:15 p.m. |
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Banking on Retail
The Retirement Opportunity
Getting the Most Out of FDIC Insurance
Social Networks - Friend or Foe?
Opportunity Knocks - 2008 Study of Consumer Payments Preferences |
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3:30 p.m. – 4:15 p.m. |
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Putting the Retail into Retail Banking: The Evolution of In-Store Banking
New Trends in Incentive Compensation
Microfinancing - Building the Model for Success
An Investor's View of the Financial Services Industry
Translating Strategy into Action |
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4:30 p.m. – 5:30 p.m. |
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General Session:
The Ultimate Turn Around |
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5:30 p.m. - 7:30 p.m. - Opening Reception in the Expo |
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Wednesday, November 19 |
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8:30 a.m. – 9:30 a.m. |
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General Session:
John A. Allison, IV
Chairman and Chief Executive Officer BB&T Corporation |
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9:30 a.m. – 10:45 a.m. |
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General Session:
Innovation Works
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10:45 a.m. |
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Expo Opens
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12:00 p.m. – 1:30 p.m. |
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Lunch in the Expo
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11:00 a.m. – 1:45 p.m. |
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Solutions Theater Presentations in Expo
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2:15 p.m. – 3:00 p.m. |
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Cross Industry Best Practices in Multichannel, Consumer Focused Self-Service
Driving the Cost Transactions Down and Profitability Up
De Novo Branching in Challenging Times
Mobile Banking - Show Me the Money!
Innovative Talent Management Programs for the Retail Bank Workforce |
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3:15 p.m. – 4:00 p.m. |
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Managing Brand Risk, Franchise Health and Consumer Trust
Innovation in Addressing Interest Income Erosion in Banking
Customer Centricity = Profitability!
Innovation Case Study - ICICI Bank, the Fastest Growing Bank in the World!
Emerging Strategies for Effective Self-Service |
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4:15 p.m. – 5:00 p.m. |
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Site Optimization for Profitability
Innovations to Drive Debit Growth
How Greening Financial Institutions Can Save Money
Redefining the Banking Experience for a Digital World
Segmentation - The Secret to Successful Underbanked Strategies |
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5:00 p.m. - 7:00 p.m. - Networking Reception in Expo |
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Thursday, November 20 |
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8:30 a.m. – 9:15 a.m. |
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General Session:
Risk Management — Groundhog Day or Something More |
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9:15 a.m. – 10:00 a.m. |
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General Session:
Don Tapscott
Author, Grown Up Digital, Wikinomics Chairman, nGenera Innovation Network and Adjunct Professor of Management, University of Toronto |
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10:00 a.m. – 10:45 a.m. |
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General Session:
Scott Thompson,
President, PayPal |
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10:45 a.m. |
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Expo Opens |
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11:30 a.m. – 1:00 p.m. |
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Lunch in Expo |
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11:00 a.m. – 12:15 p.m. |
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Solutions Theater Presentations in Expo |
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1:30 p.m. – 2:15 p.m. |
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Margin Growth Made Possible with Unique and Memorable Customer Experience
Restoring Customer Trust: The Role of Frontline Employees
Retail Deposits: Issues & Innovations
The Future of Online Banking: Competing with Non-Bank Innovators |
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2:30 p.m. – 3:15 p.m. |
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Selling for Success
The Art of Reinvention: Keeping Your Loyalty Program Current in An Age of Change
Strategic Expense Control
What's New on Managing Risk for Remote Deposit Capture |
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3:30 p.m. – 4:15 p.m. |
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General Session:
Authenticity & Banking |
4:15 p.m. - Conference Adjourns |
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