Tuesday, November 18
12:00 p.m. - 1:00 p.m. - General Session

Leadership - Taking Charge
General Colin L. Powell, USA (Ret.), Secretary of State 2001 - 2005

Sponsored by .
Visit them in the expo.

Drawing on examples garnered from experience as both a leader on the world stage and as eyewitness to leadership in action, Gen. Powell will outline what it takes to be a leader, providing strategies for "taking charge" during times of great change and great crises. Gen. Powell demonstrates how to remain focused, take responsibility and work towards improving processes, organizations and people.

1:00 p.m. - 2:15 p.m. - General Session

2008 Presidential Election: Behind the Headlines

George Stephanopoulos ABC News' Chief Washington Correspondent and Anchor, ABC's This Week

Katty Kay Washington Correspondent, BBC World News America

Tucker Carlson Senior Campaign Correspondent, MSNBC

With the Presidential election decided, what will the change of guard in the White House mean for the U.S. and the global economy, foreign policy, and its impact on financial services. Veteran analysts, George Stephanopoulos, Tucker Carlson and Katty Kay will share insights into what they believe will be the critical takeaways from this event.

2:30 p.m. - 3:15 p.m. - Conference Sessions

Banking on Retail
Vernon W. Hill II, Chairman, Hill-Townsend

Retailing Track

As the founder and former CEO of Commerce Bancorp, Vernon Hill revolutionized the retail banking business by looking to the retail industry for inspiration and differentiation, including innovations such as extended and weekend branch hours and free coin counting. In a conversation with Tom Brown, Chief Executive Officer, Second Curve Capital, Hill will share his perspectives and extensive experience.

• What can be learned from the retail industry
• How retail practices can be best applied to your organization
• Pitfalls to avoid

The Retirement Opportunity
Dan McNamara, Managing Director, Planning and Investment Products Group, Bank of America

Customer Development Track

Over the next decade, there will be no greater opportunity (and challenge) in retail financial services than retirement. As baby boomers transition to retirement, trillions of dollars of assets that have been locked away in 401(k), IRA and company benefit plans will come into play. Learn how your company can open the door to new or expanded revenue opportunities with this market segment.

• Defining the retirement segment
• Tactics to successfully target baby boomers
• Takeaways to build your own products and services blueprint

Getting the Most Out of FDIC Insurance
Gordon J. Goetzmann, Executive Vice President, First Manhattan Consulting Group

Profitability & Performance Track

Much has recently changed in FDIC insurance coverage, both from a regulatory and industry development perspective. We have also seen how much customers value this FDIC insurance coverage, and other measures of safety. Learn what steps can be taken to leverage this to address customers' needs and differentiate your organization.

• Overview of the current state of FDIC insurance coverage and other industry developments
• Proprietary customer insights around the value of FDIC, cross-tabbed with their behaviors and profitability
• Tangible examples of better practices in communicating FDIC and other measures of safety

Social Networks - Friend or Foe?
Sarah Dekin, Chief Marketing Officer, Virgin Money

Technology & Innovation Track

Social lending is challenging retail banks around the globe. Since 2005, there are almost 22 social lending networks operating in 15 countries and the number is growing, spurred on by the credit crunch. With facilitator companies brokering person-to-person lending, disintermediation of retail banks is a threat over the next few years. Learn more about the technology and what it means for the financial services industry.

• Understand social networks and their business opportunity
• Lessons learned from the changes occurring today in technology and society and what that means for retail banking
• Innovative practices and tactics for new customer acquisition and retention

Opportunity Knocks - 2008 Study of Consumer Payments Preferences
Ajay Nagarkatte, Managing Director, BAI Research
Chris Allen, Director National Financial Services Practice, Hitachi Consulting

Customer Development Track

BAI Research and Hitachi Consulting recently completed the 2008 Study of Consumer Payment Preferences. This nationally representative consumer research provides actionable insights into consumer behavior and preferences across retail point-of-sale (in stores), Internet purchases and bill payments.

• Understand this ever-changing environment
• Create more effective and targeted marketing and operational strategies
• Learn how consumers pay in different venues, why, and how their payment habits are likely to evolve going forward

3:30 p.m. - 4:15 p.m. - Conference Sessions

Putting the Retail into Retail Banking: The Evolution of In-Store Banking
Hal R. Tovin, Group Executive Vice President, Managing Director, Retail Partnership Delivery Group, Citizens Financial Group

Retailing Track

While many banking organizations moved away from In-Store Banking (full service branches in supermarkets) in the early 2000s, Citizens continued to evolve its model with an eye on best practices from packaged goods marketers as well as leading retailers. The result is steady balance sheet and profit growth through the creation of a new delivery channel engine that drives "new-to-bank" household acquisition by leveraging partnerships with well known retail brands such as Stop and Shop, Giant Eagle, ACME and Starbucks.

• Concrete example of how to achieve sustained household growth in retail banking
• Insight into the evolution and future of retail banking
• Understanding of how to build a successful new concept in a "traditional", legacy based industry

New Trends in Incentive Compensation
David J. Cichelli, Senior Vice President, The Alexander Group

Profitability & Performance Track

Incentive compensation is a powerful management device to reward exceptional performance. However, seemingly well designed incentive plans often produce fractured outcomes. Learn a simple framework to correctly select and formulate these powerful reward tools. Examine how your company can translate management into powerful reward programs. Bring new thinking to your management team about the use of incentive compensation.

• Different types of incentive platforms
• Use and application of incentive mechanics
• The Management Compass - a tool to select the right incentive plans for your organization

Microfinancing - Building the Model for Success
Manish Khera, Chief Executive Officer, FINO
Sunny Banerjea, Global Solutions Executive, Financial Services, IBM Corporation

Technology & Innovation Track

As financial services organizations look for new opportunities to develop profitable customer relationships, the emerging markets have become a focus for many as a source of new revenue growth. The foundation to achieving success in this market is ensuring that the right business model is in place. Either as a standalone entity or a unique unit with your organization, there are some key factors that can influence your success. Micro-finance successes can have relevance for banks in mature economies willing to develop simple, efficient operating models.

• Technology - leveraging technology to align core banking applications with segment specific products and services
• Processes - achieving high levels of efficiencies to improve processing, distribution and credit/risk review assessment
• People - segment specific training, not just on core products and services, but also on demographic and cultural nuances for the market
• Walk away with new approaches to develop and implement winning, high-return strategies

An Investor's View of the Financial Services Industry
Thomas K. Brown, Chief Executive Officer, Second Curve Capital

Customer Development Track

Don't miss the opportunity to get valuable insights into what banking investors are looking for as they try to identify the superior-performing banking organizations.

• What investors care about, but bankers take for granted
• What bankers care about that investors take for granted
• Walk away with new approaches to develop and implement winning, high-return strategies

Translating Strategy into Action
Brett Knowles, Founder, pm2

Profitability & Performance Track

Research indicates that over 80% of business strategies fail, not because they are wrong, but because they are not executed! Hear best practices and case study examples around capturing and communicating strategic intent, measuring and managing strategic success, and linking that to the processes and projects that underpin strategic objectives. He'll also outline steps your organization should take to improve this critical area of your business.

• Capturing strategic intent
• Measuring performance
• Linking to processes and projects, as well as accountability
• Learn five key steps to achieve success in executing strategy

4:30 p.m. - 5:30 p.m. - General Session

The Ultimate Turn Around
Anne M. Mulcahy, Chairman and Chief Executive Officer, Xerox Corporation

Today, financial services executives struggle with the challenge of growing revenue and remaining profitable in an environment that lacks confidence as a result of the credit crisis, as well as global and non-bank competition. No one knows this challenge better … or how to successfully overcome it… than Anne Mulcahy, Chairman and Chief Executive Officer, Xerox Corporation. Be inspired and gain insights as she takes us on the journey through the transformation of this global organization into a company that delivers solid, consistent revenue growth in a competitive, commoditized marketplace.

5:30 p.m. - 7:30 p.m. - Opening Reception in Expo