Frequently asked questions

If you don’t find the answers you’re looking for below, please call
BAI Customer Service at 1-888-284-4076 (or 1-312-683-2464).

1. Where is this year’s BAI Retail Delivery Conference & Expo being held?  This year’s event will be held at the Boston Convention & Exhibition Center. The address is:
   
   415 Summer Street
   Boston, MA 02210
   
   (for directional purposes only - please do not mail to this address
   
   
2. How do I register?
   You can call us at 1-888-284-4076 or 1-312-683-2464, complete the registration form online, or print the registration form and fax it to us 1-800-375-5543. Once your registration is processed, you will receive an invoice within 5-7 business days via first class mail..
   
   
3. Can I make a change to my registration?
   Yes. To make changes to your registration, call BAI Customer Service at 1-888-284-4076 or 1-312-683-2464. You can also email registration changes to Go2Retail@bai.org.
   
   
4. Can I add a pre-conference workshop to my registration?
   Yes. For information about our pre-conference workshops, or to add/change a workshop, please call BAI Customer Service at 1-888-284-4076 or 1-312-683-2464.
   
   
5. What do I do if I need to cancel? What is your cancellation policy?
   If you need to cancel your registration, please e-mail your cancellation to BAI Customer Service as soon as possible at Go2Retail@bai.org. You will receive a full refund if your cancellation request is made more than 30 days prior to the start of the program. If you cancel within 1-30 days of the program start date, your payment amount can be used as a credit towards another BAI program (must be used within one year) or can be refunded to you less a $200 processing fee. Cancellations made after the program begins are non-refundable. Please refer to your hotel confirmation acknowledgement for instructions on cancelling your hotel accommodations.
   
   
6. How do I register a team (3 or more)?
   Teams of 3 or more may be eligible for additional savings. You must register your team of 3 or more at the same time to qualify for the team discount. This means submitting 3 or more registrations at the same time on the same day. Your registrations can be submitted via our online registration process, by fax (just print the PDF form from our website or by calling Customer Service at 1-888-284-4076 or 1-312-683-2464. Our fax number is 1-800-375-5543. To expedite your registration when calling to register your team, please have a confirmed list of your entire team.
   
   
7. I don’t live in the United States, how do I register?
   Our international customers can call BAI Customer Service at 1-312-683-2464. Our office hours are Monday through Friday; 8:00 a.m. to 5:00 p.m. CT. You can also fax in your completed international registration form to 1-312-683-2373 or register online. Once your registration is processed you will receive an invoice within 5-7 business days via first class mail.
   
   
8. What price do I use (Member/Non-Member)? How do I know if my company is a member or not?
   Contact any member of the BAI Customer Service team at 1-888-284-4076 or 1-312-683-2464. They will be able to let you know your organization’s membership status, update your profile if needed and register you and your entire team at the same time. If you register via our website your organization must be a BAI member to take advantage of BAI Member pricing. If you select the member price and your organization does not have membership status, you will be registered at the non-member price and invoiced accordingly.
   
   
9. What is the registration cut-off date? What do I do if I miss it?
   Registrations are currently being received and will be accepted up to October 30, 2009. However, registering early will ensure that your conference information will be ready upon your arrival in Boston. If you need to register after October 30, contact any member of the BAI Customer Service team at 1-888-284-4076 or 1-312-683-2464 and they will assist you with other registration options.
   
   
10. Where do I go to check-in onsite?
    The onsite registration desk will be located in the North Lobby, Level 1 at the Boston Convention & Exhibition Center. Follow the signs to the BAI Registration Center.
    
    We encourage registrants to check-in at least 30 minutes prior to the start of the program to avoid missing the start of sessions.
    
    

Registration Center Hours:

	Monday, November 2	7:30 a.m. - 4:30 p.m.
	Tuesday, November 3	7:00 a.m. - 7:00 p.m.
	Wednesday, November 4	7:00 a.m. - 6:45 p.m.
	Thursday, November 5	7:15 a.m. - 5:00 p.m.

11. How do I update my contact information?
    You can update your contact information by contacting any member of the BAI Customer Service team at 1-888-284-4076 or 1-312-683-2464; or fax your correct information to us at 1-800-375-5543; or e-mail us the corrections at Go2Retail@bai.org.
    
    
12. I'm trying to register online, but I don't have a promotional code, help!
    If you need assistance locating a promotional code on a BAI Retail Delivery communication, feel free to contact any member of the BAI Customer Service team at 1-888-284-4076 or 1-312-683-2464. Please note that not all communications have promotional codes.
    
    
13. How do I book my hotel and obtain a copy of my hotel confirmation?
    You may book your hotel accommodation via our website or by calling BAI Retail Delivery Official Housing (Monday–Friday; 8:00 a.m. – 5:00 p.m. - CST) at (800) 297-1601 (toll-free) or (312) 527-7300 (international). Book your hotel room by October 2, 2009 to receive the BAI-negotiated room rates. Once you've booked your hotel accommodations, you will receive your hotel confirmation via e-mail within 24 hours of your reservation. Should you have questions related to your hotel reservations or need to make any changes prior to October 4, please contact BAI Retail Delivery Official Housing (Monday–Friday; 8:00 a.m. – 5:00 p.m. - CST) at (800) 297-1601 (toll-free) or (312) 527-7300 (international). or email atbaird2009@ttgonline.com. After October 4, 2009, you must contact the hotel directly to make any changes or cancellations. Please refer to your hotel confirmation acknowledgement for the hotel’s contact information. Please note: DO NOT contact your assigned hotel as the BAI Retail Delivery Official Housing will manage all reservations and will not release final bookings to the convention hotels until October 4, 2009.
    
    
14. Is there a place I can check in my bags/personal items?
    For your safety, your bags and personal items should be left in your hotel room or with the bell captain at your hotel. There will also be a Coat and Baggage Check available for a fee on Thursday, November 5 from 7:00 a.m. - 5:30 p.m.
    
    
15. Do you have more information on Boston tourism?
    Looking for additional activities in Boston? Go to www.bostonusa.com.
    
    
16. Do you have a lost and found department?
    In most situations, lost items are returned to the BAI Registration Center located in the North Lobby, Level 1 at the Boston Convention & Exhibition Center.
    
    

	Monday, November 2	7:30 a.m. - 4:30 p.m.
	Tuesday, November 3	7:00 a.m. - 7:00 p.m.
	Wednesday, November 4	7:00 a.m. - 6:45 p.m.
	Thursday, November 5	7:15 a.m. - 5:00 p.m.

17. What are the expo hours?
    The expo will be open on:
    
    

	Wednesday, November 04	10:00 a.m. - 6:45 p.m.
	Thursday, November 05	9:30 a.m. - 5:00 p.m.

18. Can I be billed later for my registration? What form of payment do you accept?
    Yes, you can be billed. However, payment is due by noon on October 30, 2009. BAI accepts all major credit cards and company checks. If payment is not received by the due date, your onsite registration check-in can be delayed. If you need to use wire transfer for payment please contact BAI Customer Service at 1-888-284-4076 or 1-312-683-2464 for account and processing information.
    
    
19. Are the conference facilities wheelchair accessible?
    BAI recognizes the need to comply with the Americans with Disabilities Act. Please contact BAI Customer Service at 888-284-4076 or 312-683-2464 or Go2Retail@bai.org so that we may accommodate any special needs you may have.
    
    
20. How far is the conference location from the airport?
    The Boston Convention & Exhibition Center is approximately 10 minutes from the Boston Logan International Airport (BOS).
    
    
21. Will BAI provide shuttle service to and from the Boston Convention & Exhibition Center?
    BAI will provide shuttle service to and from the Boston Convention & Exhibition Center and the official hotels, except the Renaissance Boston Waterfront Hotel, Seaport Hotel and Westin Boston Waterfront which are within walking distance.
    
    
22. When and where is BAI Retail Delivery 2010?
    Next year’s BAI Retail Delivery is scheduled to be held in Las Vegas at the Mandalay Bay Convention Center, October 19-21, 2010. Pre-conference workshops are scheduled for October 18-19, 2010.

back to top