Frequently asked questions (FAQs) Hotel Reservations

Will BAI contact me to make my hotel reservations?
BAI does not use telemarketing to solicit housing reservations. To ensure that your hotel accommodations are booked under BAI negotiated room rates for BAI Retail Delivery, contact the BAI Housing Bureau (Monday - Friday; 9:00 a.m. - 5:00 p.m. EST) at (866) 229-3691 (toll free) or (301) 694-5243 (international).

What is the cut-off date to make my reservation?
Reservations need to be made through the BAI Housing Bureau by October 23, 2008 to get the discounted rates.

What happens if I cancel my reservation?
A $35 cancellation fee will be applied if you cancel after October 3, 2008.

Can I make a new reservation or change an existing one after the cut-off date of Oct 23, 2008?
New reservations and change requests cannot be guaranteed, and are solely on the basis of availability. If you have an existing reservation and need to make a change after the cut-off date you will need to contact your hotel directly - the hotel phone number is included in your reservation acknowledgement. If you need to make a new reservation after the cut-off date, you will need to contact the hotel directly.

I am receiving an error message when trying to make changes to an existing reservation online. What should I do?
Please call BAI Housing Bureau (Monday - Friday; 9:00 a.m. - 5:00 p.m. EST) at (866) 229-3691 (toll free) or (301) 694-5243 (international).

Will the hotel honor the contracted room rate if I book directly with them?
No. The hotel will not accept reservations on behalf of BAI. The best way to guarantee that you receive the discounted group rate is to book directly with BAI Housing Bureau prior to October 23, 2008.

What happens if I use a different credit card when checking in than the one that was used to make the reservation? Will a refund be made to the credit card that the hotel charged when the reservation was made?
You can use a different credit card. However, be sure to let the Front Desk know that the original credit card needs to be credited back. (Please keep in mind it takes 14 business days to process this request.)