OUR MISSION

BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive.

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Powerful Tools

Identify with unbiased perspectives, accurate and timely data, and comparative analytics.

Relevant Content

Learn through interactive experiences, trusted research, and focused education and training.

Meaningful Connections

Take advantage of opportunities for industry leaders and peers to build knowledge and expertise and discover new ideas and trends.

GLOBAL INNOVATION AWARDS

BAI Announces 2021 Global Innovation Award Winners

BAI announced the 2021 winners for the BAI Global Innovation Awards, the industry’s most prestigious awards program, highlighting transformative solutions in financial services worldwide.

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EXECUTIVE REPORT

Banks are pushing back against the surge in fraud

As fraudsters find new ways to steal, financial institutions need new methods to combat the latest scams. BAI explores ways to stem the growth of banking-related fraud in our latest Executive Report.

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WEBINAR

Are you prepared for 2022?

BAI surveyed financial services leaders and consumers to discover the latest trends that will face the industry.

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QUICK Q&A

Driving M&A Performance with Digital Engagement

In this one-page Q&A, BAI talks with Marc Salinas, who helps financial institutions acquire, deepen and retain client relationships using digital engagement patterns and predictive intelligence to target high-value opportunities and risks.

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BANKING TRENDS: PANDEMIC

BAI Banking Outlook: The Pandemic’s Impact on Financial Services Employees

The pandemic continues to impact employees including their mental and physical well being. However, not all outcomes have been negative. According to BAI research, despite increased workloads, many workers have reported better work life balance due to the flexibility in when and where they work. With decisions about return to the office and vaccine requirements ever present, there’s no better time to find out how to manage through these important decisions.

DEEP DIVE

Personalizing the Customer Experience

Learn from industry peers, understand best practices and see how technology can enhance your personalization strategy in BAI’s complimentary series of on-demand content.

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WEBINARS

Digital onboarding: Prioritizing customer needs

February 16, 2022

Join us for a discussion led by NCR Terafina’s Kranthi Palreddy Syphax with Joann Marsili, SVP, Chief Marketing Officer of Fidelity Bank and Crystal Radwanski, FVP, Digital Solutions & Innovations Manager of First Federal Bank to learn about approaches to digital innovation, onboarding, and prioritizing customer needs.

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Winning the SMB lending battle

February 9, 2022

According to a recent study, digital lending is anticipated to reach a market value of $587.27 billion by 2026. Join Alkami’s VP and general manager of digital account opening & loan origination, Har Rai Khalsa, as he sits down with BAI’s chief marketing officer, Holly Hughes, to discuss how traditional FIs can make loans more accessible to SMBs as well as better compete on innovations and user experience.

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Why you need to own your data: Accelerated PCI & maximized data value

February 3, 2022

During this discussion with thought leaders from BAI and Very Good Security, you’ll learn how you can roll out new products faster by outsourcing data protection and PCI compliance—without giving up ownership of your valuable data.

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Learning from global customer experience trends

January 25, 2022

Join this webinar to learn global approaches that are redefining banking experiences for customers and employees.

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Stop wasting money on your Voice of Customer program

January 13, 2022

Join us for a discussion with industry experts where we’ll explore ways to both capture better VoC data and deliver a stronger ROI, moving beyond “measurement addiction” and overcoming barriers to action.

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The Fair Debt Collection Practices Act (Reg F): What to expect

December 9, 2021

How can you legally collect a debt via text message, voicemail, email or other electronic means?

Regulation F implements the Fair Debt Collection Practices Act and provides some answers to those questions. The new version of the regulation is long overdue, and is effective in November 2021, making this a time sensitive topic.

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BAI TRAINING INSIGHTS

Experience a better way to plan training

BAI Training Insights, the innovative tool in the BAI Learning Manager, helps you develop and document training selections more efficiently and effectively. Fostering stronger collaboration across your organization, BAI Training Insights gives you confidence that you are managing your organizational risk with your annual training.

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BAI COMPARATIVE ANALYTICS

Lead with Perspective

One of the best ways to better understand your business is by benchmarking your performance against your peers. BAI’s benchmarking analysis is deep, broad, and flexible, allowing you to segment the information according to your organization’s unique structure and definitions.

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