OUR MISSION

BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive.

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Powerful Tools

Identify with unbiased perspectives, accurate and timely data, and comparative analytics.

Relevant Content

Learn through interactive experiences, trusted research, and focused education and training.

Meaningful Connections

Take advantage of opportunities for industry leaders and peers to build knowledge and expertise and discover new ideas and trends.

2022 AWARDS

BAI Global Innovation Awards

Share your innovation story. Earn global recognition. BAI Global Innovation Awards. We want to hear from you! Share your financial services innovation story by submitting a nomination today!

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EXECUTIVE REPORT

Changing priorities in bank customer service

This month’s BAI Executive Report shares key insights banks and credit unions will find valuable as they adapt their strategy to deliver amazing customer service across ever-evolving channels.

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DEEP DIVE

Making Digital Transformation in Lending a Reality

End-to-end digital transformation of your lending strategy will benefit both your financial services organization and your customers, giving you the power to reach new markets, develop new lending products and improve the customer experience.

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QUICK Q&A

Embedded Finance

BAI talks with Jeff Chen, an expert in delivering digital banking solutions, about the benefits of embedded finance.

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BANKING TRENDS: FRAUD

BAI Banking Outlook: Protecting Against Fraud

BAI surveyed financial services organizations of all sizes and consumers from all generations. Those surveys reveal that fraud continues to be a significant digital banking concern for all age groups.

WEBINARS

The next phase in omnichannel: Innovative digital solutions that drive outcomes

July 20, 2022

Join us for a discussion led by BAI’s Holly Hughes with Jonas Ng, COO at Laurel Road, on his experience with engagement in banking and how he has leveraged a new kind of digital channel that maximizes the best of omnichannel in one place to drive more outcomes and satisfaction.

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Managing digital identity threats through data-driven risk decisioning

July 14, 2022

Join us for this complimentary webinar to learn how this workflow continues to evolve, adding new attributes, additional identity proofing and authentication solutions to the decisioning engine.

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Drive growth and retention with customer insights and data

June 28, 2022

Join us for this live demonstration where Samantha Thielen from Total Expert shows how the Customer Intelligence platform can drive growth and retention for your financial institution. See firsthand how key customer insights trigger customizable workflows, allowing financial institutions to take action with messaging and campaigns based on a customer’s unique financial situation at that moment in time.

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X factors for improving frontline employee engagement

June 22, 2022

Improving employee engagement is a continuous process which requires developing and sustaining successful behaviors. In this discussion, SeeEverything’s Jim Bywater will share his insights about the X factors for improving employee engagement that deliver the greatest business impact.

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Cybersecurity: Creating a culture of cyber-safety at financial institutions

June 16, 2022

Join us for this complimentary BAI webinar for insights into new threats to cybersecurity and what you can do to help address them.

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Creating customers for life through improved onboarding & experiences

June 14, 2022

Holly Hughes, BAI CMO, will share BAI’s latest research and host a conversation with Greg Jacobi, VP & GM, Banking Industry Solutions & Strategy at Salesforce, on why focusing on the customer experience is key for financial services leaders to acquire and retain customers in today’s increasingly competitive environment.

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BAI TRAINING INSIGHTS

Experience a better way to plan training

BAI Training Insights, the innovative tool in the BAI Learning Manager, helps you develop and document training selections more efficiently and effectively. Fostering stronger collaboration across your organization, BAI Training Insights gives you confidence that you are managing your organizational risk with your annual training.

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BAI COMPARATIVE ANALYTICS

Lead with Perspective

One of the best ways to better understand your business is by benchmarking your performance against your peers. BAI’s benchmarking analysis is deep, broad, and flexible, allowing you to segment the information according to your organization’s unique structure and definitions.

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