BAI is a financial services association and leading industry resource for breakthrough information and intelligence. We have deep expertise in retail banking, payments, and regulatory compliance and offer a wide depth of products and services for banks and credit unions such as conferences and events like BAI Retail Delivery, bank research and bank benchmarking programs, and bank and credit union compliance training.

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A Look Ahead to U.S. Retail Banking in 2015

Optimism is a fragile thing but it’s growing in the retail banking industry, as reflected in the interviews conducted for this Executive Report. View Executive Report Now

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TAKE A 360° VIEW OF THE FORCES REDEFINING THE FUTURE OF PAYMENTS

Whether it’s cultivating your customer relationships, seeking payments channel growth, or fighting new forms of fraud, BAI Payments Connect 2015 delivers what you need to build customer loyalty and grow payments revenue streams.



If you missed a session while in Chicago or would like to share your experience with your colleagues, video archives from our live webcasting will be available for the next 30 days.

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Global Innovation Awards 







BAI and Infosys Finacle have announced that nominations are now open for the 2015 BAI – Infosys Finacle Global Banking Innovation Awards taking place at the BAI Retail Delivery Conference & Expo, scheduled October 13-15, 2015, in Las Vegas, NV, USA. Now in its fifth year, the program is expanding to reflect changing retail banking industry dynamics with the introduction of three new awards categories --Innovation in Payments, Most Innovative Community-Based Banking Organization and Most Innovative Non-Bank Organization.

Those seeking to submit nominations can do so online at baiglobalinnovations.com through April 15, 2015. Awards will be presented in the following categories:

Financial institution nominees will also be considered for three special overall awards: Disruptive Innovation in Banking, Most Innovative Bank of the Year, and new for 2015 - Most Innovative Community-Based Banking Organization.

 
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Marketing and Promotion User Research for Improving the Customer Experience
 
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Incorporating systematic user research into the design of digital products and services is critical for improving the customer experience.
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From BAI Banking Strategies Daily

A new study by Javelin Strategy & Research shows that even as large-scale data breaches increased during the past two years, identity theft continues to decline.
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Republican lawmakers at a hearing on March 3 said the Consumer Financial Protection Bureau should stop limiting the way banks charge overdraft protection fees even as the agency considers tighter regulations on the practice.
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Community bankers must embrace mobile technology, but their battles for market share will not be won there, says Dave Martin, an executive vice president and chief development officer at Financial Supermarkets Inc.
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