Powering Smart Decisions in the Financial Services Industry
BAI is a mission-driven non-profit organization that provides training, research, thought leadership and connection opportunities to financial services leaders.
How Leaders Better Understand Key Issues
Keeping the customer at the center of customer service
The rapid growth of digital banking and its focus on do-it-yourself has contributed much to a greater Venn overlap between customer service and the banking customer experience overall.
In this BAI Executive Report, we get more into that convergence and offer actionable insights on other customer service-related topics that can benefit banking institutions.
Driving Customer Growth in 2023
Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, financial institutions are creating digital experiences that attract, engage and retain customers.
BAI recently spoke with several prominent individuals within the financial services industry to explore the issues and opportunities they’re facing and the innovative approaches their teams are taking to drive growth.
Always Moving Forward: How BAI Helps You Build a Stronger Future
Leaders and employees are faced with hundreds of decisions every day. Making smarter decisions is how you better serve your customers and communities. Driving positive change is how you prepare for the future.
At BAI, we provide forward-thinking knowledge and information about the industry as a whole to help you prepare for what’s next.
Unbiased. Forward-thinking. Always evolving. Our only agenda is helping you make smarter decisions.
Careers at BAI: Help Shape The Future of Financial Services
What do we offer?
- BAI Workflex which includes hybrid and remote working models
- Generous vacation/personal time programs
- Tuition reimbursement
- Collaborative, team-oriented environment
- Comprehensive insurance coverage
- 401(k) with company match