OUR MISSION

BAI exists to give financial services leaders the confidence to make smart business decisions, every day. We are passionate about our mission and believe that a strong financial services industry helps consumers, businesses, and communities thrive.

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Powerful Tools

Identify with unbiased perspectives, accurate and timely data, and comparative analytics.

Relevant Content

Learn through interactive experiences, trusted research, and focused education and training.

Meaningful Connections

Take advantage of opportunities for industry leaders and peers to build knowledge and expertise and discover new ideas and trends.

EXECUTIVE REPORT

What’s in Store for Bank Branches?

This month’s Executive Report shares insights on the role branches will play in the future and why branches will remain an important asset for banks and credit unions

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WHITE PAPER

The Multifront War on Cyber-Fraud

Cyber-fraud has surged during the pandemic with fraudsters taking advantage of data leaks from remote employees, open banking and an increase in endpoints. This report shares insights on how financial service organizations can combat these challenges and how customers are responding to the increase in fraud.

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BAI BANKING OUTLOOK

Banking Attitudes, Generation-by-Generation

As digital banking continues to expand, consumer preferences are shifting, behaviors evolving. Recent BAI Banking Outlook research reveals how banking behaviors are changing, and how that change has accelerated since the start of the pandemic. The answers, especially when split by generation, were surprising.

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GLOBAL INNOVATION AWARDS

Congratulations to the BAI Global Innovation Awards 2020 Winners

The BAI Global Innovation Awards is the financial services industry’s leading innovation honor. The awards recognize outside-the-box thinking in breakthrough technologies, state-of-the-art design and implementation, as well as cutting-edge concepts and solutions that positively impact customer experience, efficiency and profitability.

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QUICK Q&A

Elevating Your People – Get insights from Paula O’Reilly

Paula O’Reilly leads Accenture’s financial services business in the Midwest. She works closely with middle-market bank executives on a variety of initiatives, including strategy development, enterprise system selection and implementation, post-merger integration, finance and risk.

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WEBINARS

The myths and realities of STIR/SHAKEN for inbound call centers

April 28, 2021

STIR/SHAKEN is a set of standards designed to reduce spoofing of phone numbers by enabling phone networks to use digital signatures to document the legitimacy of phone calls. This capability is scheduled to be in place by mid-2021.

Join us for this complimentary BAI webinar to learn how to use STIR/SHAKEN, and why it is not a panacea for caller authentication.

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Playing for keeps: How to win and retain depositors and borrowers

April 21, 2021

Join us for this complimentary BAI webinar to hear Brittany Hodak, Chief Experience Officer from Experience.com, and former banker J.J. Slygh, Customer Experience Consultant at Total Expert, share insights to help your institution cultivate customers for life.

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How digital intelligence drives compliance resiliency

April 14, 2021

Join us for this discussion to discover the ways that automation technology including AI, RPA, and NLP can help financial institutions reset and reimagine their business in 2021.

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Think you’re protected? Think again.

April 13, 2021

Join us for a conversation with cybersecurity expert FBI Special Agent Eric Brelsford where he’ll provide insight into the latest schemes impacting financial services organizations today. In this complimentary webinar, you’ll see real examples of perpetrated fraud and learn ways to prevent cybersecurity breaches for your organization.

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Preventing sophisticated fraud attacks in financial services

April 8, 2021

Join this webinar to learn the latest threats from organized crime rings related to the credential marketplace landscape. Observations and evidence around how fraudsters are increasingly reverting to manual (i.e., human-driven) fraud methods, and how to stop them.

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What’s happening at the CFPB and why nonbanks should care

April 6, 2021

The change in the presidential administration has many nonbank financial services leaders on their toes as they watch and wait to understand the implications. This complimentary BAI Webinar will take a closer look at what debt collectors and alternative lenders need to know about the developing regulatory landscape.

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BAI TRAINING INSIGHTS

Experience a better way to plan training

BAI Training Insights, the innovative tool in the BAI Learning Manager, helps you develop and document training selections more efficiently and effectively. Fostering stronger collaboration across your organization, BAI Training Insights gives you confidence that you are managing your organizational risk with your annual training.

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BAI COMPARATIVE ANALYTICS

Lead with Perspective

One of the best ways to better understand your business is by benchmarking your performance against your peers. BAI’s benchmarking analysis is deep, broad, and flexible, allowing you to segment the information according to your organization’s unique structure and definitions.

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