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NEW Revitalizing Bank Culture with Data Analytics by STEVEN D. SIMPSON
Aug 26, 2015  |  0 Comments  

Data analytics can help improve a bank’s culture in the areas of leadership transparency, employee accountability and team alignment.

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NEW Revitalizing Bank Culture with Data Analytics
STEVEN D. SIMPSON
Aug 26, 2015  | 0 Comments

Data analytics can help improve a bank’s culture in the areas of leadership transparency, employee accountability and team alignment.

Implementing Improved Customer Service
DEANNA B. LINTZ AND DONALD H. WOOD
Aug 18, 2015  | 0 Comments

Banks that wish to improve their customer service must ascertain customer needs directly from those customers, provide non-filtered feedback to the CEO and generate a written plan that all employees can easily understand.

Delighting Customers with Pivotal Events
FERGUS GORDON AND ROBERT BUSTOS-McNEIL
Jun 15, 2015  | 0 Comments

By focusing on a subset of critical customer interactions, banks can boost revenues, improve efficiency and greatly improve the customer experience.

Marketing to Millennials In Branch and Out
MEREDITH DEEN
Jun 5, 2015  | 1 Comments

When marketing to millennials, banks need to provide the right balance between high-tech interaction and personalized service.

Using Social Media to Enhance Sales
JOHN SIRACUSA
Jun 1, 2015  | 2 Comments

While social media is destined to fail as a direct sales tool for banks, it can help build relationships that lead to sales.

Six Tactics for Developing Banking Products
DAN MOULTRIE
May 13, 2015  | 0 Comments

In their effort to develop new products, bankers should consider utilizing the tactics of purpose, simplicity, speed, security, repetition and surprise.