‘Customer Journey Mapping’ Delivers Deep Insights for Mortgage Companies
To learn more about “customer journey mapping” and what it means for mortgage lenders, MortgageOrb interviewed BAI director of research Byron Marshall.
BAI Beacon Forecast: Strong Winds Ahead
BAI Beacon 2018 took place in Orlando with a focus on fintech and innovation. Among Glen Savardy's on-site interviews was one with BAI's Karl Dahlgren and Mark Riddle on the BAI Banking Outlook.
Banking CIO Outlook
Using Data Wisely to Remain Competitive
There is a lot of buzz in the industry about using data to drive strategy, BAI's Karl Dahlgren writes, but there is an infinite amount of information out there that can be overwhelming.
Why Focus on Millennials?
The millennial generation is poised to become the largest consumer group in the United States, BAI's Karl Dahlgren writes, making them potentially the largest group of members for any one credit union
What Gen Z Wants From Banks
Payments are one of the many systems that banks need to move faster to re-engineer to meet the demands of the up-and-coming Generation Z, Bill Handel of Raddon explained at BAI Beacon.