Jack Henry - July 2020A Watershed Year for Digital Spending
Financial services leaders moved with record-breaking speed to respond to customer requests and digital expectations in response to COVID-19. Read more from BAI managing director Karl Dahlgren on how this shift challenged the traditional banking model beyond the pandemic.
Forbes - July 2020How Finance Leaders Can Navigate The Storm
The events of the first half of 2020 will not be the last catalyst to drive change and innovation that defines the customer experience financial services organizations deliver. There is historical precedence for large-scale events such as these to fuel higher rates of adoption and innovation, and strong leaders take the time to listen and learn, and then act.
Bank Business News - July 2020The Power of Collaboration: Financial Services Organizations and Fintechs Working Together to Meet Customer Needs
Traditional financial services organizations have always sought innovative new ways to meet the broader needs of their customer base. By collaborating with fintech firms who have created specialized platforms to meet specific needs in the marketplace, both organizations can magnify their individual impact.
CUNA Councils - April 2020Four Ways Credit Union Leaders Can Leverage Data to Drive Growth Strategies
During uncertain times, credit union leaders must seek every competitive advantage they have to retain membership and gain new members. Each piece of member and prospect data needs to be leveraged to maximize operational efficiency and member experience.
Bank Business News - March 2020Waiting for Winter: Embrace Operational Efficiency Strategies in the Strong Times to Prepare for Any Market Scenario
Today, financial services leaders face a different combination of industry pressures that will challenge how they approach efficiency. Building and maintaining a balanced operational efficiency strategy is more important than ever. Keeping operational efficiency a constant and intentional focus will ensure preparedness for any business or market scenario.