Finopotamus - September 2020BAI Survey: Finservs Experience Toxic Mixture of Fraud
To address the constant change in fraud type and volume, BAI recommends that leaders continue to enhance technology that helps verify and authenticate customer identities. Artificial intelligence and big data technology are among the innovations used for better authentication to ward off fraud.
CU Insight - September 2020Credit unions caught in the BLM cross-fire
With the headline making news last week that the NCUA and FDIC are the least diverse workforces among federal financial regulators following the member uprising over lack of credit union board diversity in California, credit unions must take note of the myriad of risks involved by not making diversity, equity and inclusion a strategic initiative. The good news is that it also presents a tremendous opportunity to increase innovation, employee retention and the authenticity of the credit union brand of social responsibility.
CUToday - September 2020COVID-19 Has Permanently changed How Consumers Interact With Financial Services, Survey Suggests
According to research by BAI, which explores the usage of digital banking tools since the beginning of the COVID-19 pandemic, more than half (52%) of consumers are using digital banking applications more since the start of the pandemic. Furthermore, 87% of consumers plan on maintaining their increased usage after the end of the pandemic.
Credit Union Times - September 2020Digital Banking Tools See Dramatic Rise in Use During COVID: BAI Research
New research released this week showed how significant the pandemic has been and will be for consumers using mobile and digital banking tools.
Motley Fool - September 2020The COVID-19 Crisis Is Disproportionately Affecting Renters
The COVID-19 crisis has hurt a lot of people financially. Millions have lost their jobs or seen their earnings take a hit. And apparently, renters are having a harder time coping than homeowners, according to a survey from the National Foundation for Credit Counseling® and BAI.