The Financial Brand - October 2020Three Steps Banks & Credit Unions Can Take to Max Digital Engagement
The sharp switch to digital banking interactions has nullified many of the advantages of traditional institutions. Banks and credit unions can regain their edge by better understanding the customer, providing personalized insights and suggesting next-best actions.
Forbes - September 2020The Only One In The Room: An Unexpected Experience In Diversity
While BAI president and CEO Debbie Bianucci does not pretend to understand what people of color experience in their lives, she understands how hard it is when you are different than those around you. Bianucci shares a story of being the only woman in a room of older white men, and why diversity, equity and inclusion should be on the front burner for financial services organizations.
Finopotamus - September 2020BAI Survey: Finservs Experience Toxic Mixture of Fraud
To address the constant change in fraud type and volume, BAI recommends that leaders continue to enhance technology that helps verify and authenticate customer identities. Artificial intelligence and big data technology are among the innovations used for better authentication to ward off fraud.
CU Insight - September 2020Credit unions caught in the BLM cross-fire
With the headline making news last week that the NCUA and FDIC are the least diverse workforces among federal financial regulators following the member uprising over lack of credit union board diversity in California, credit unions must take note of the myriad of risks involved by not making diversity, equity and inclusion a strategic initiative. The good news is that it also presents a tremendous opportunity to increase innovation, employee retention and the authenticity of the credit union brand of social responsibility.
CUToday - September 2020COVID-19 Has Permanently changed How Consumers Interact With Financial Services, Survey Suggests
According to research by BAI, which explores the usage of digital banking tools since the beginning of the COVID-19 pandemic, more than half (52%) of consumers are using digital banking applications more since the start of the pandemic. Furthermore, 87% of consumers plan on maintaining their increased usage after the end of the pandemic.