Achim Griesel

When consumers run into issues with a megabank, one of two outcomes are all but certain: Some customers will forgive, forget and stay—while others will take action, along with their accounts, and leave. In light of […]

Have you heard this from a community banker? “We are uniquely positioned to service the affluent customer.” And, “Our service is second to none.” Don’t fool yourself. Your prospects don’t know about your service unless it […]

What to do about overdraft (OD) fees, or the loss thereof? For banks with assets over $10 billion, service charge income on deposit accounts, with OD income being the largest component, fell by almost half between […]