Anne Rawland Gabriel

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Article

How one bank leveraged FinTech for a major account win

Aug 18, 2017

By Anne Rawland Gabriel
Our torrid affair with Groupon has always been a love-hate thing: The more consumers embraced it, the more businesses discovered it was just another form of pay-to-play. That, and outflanking by copycat discount sites, explains in […]
Technology
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Article

PAM pans out: Why Gateway Financial Holdings dumped VPNs for privileged access management

Apr 13, 2017

By Anne Rawland Gabriel
After years of struggling to woo another, employees at Gateway Financial Holdings of Florida loved PAM at first sight. Or, as group vice president for information technology, Jim O’Brien puts it, “People were over the moon.” Not that PAM...
Technology
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Article

How AI tightens cracks and cracks down on crooks

Mar 21, 2017

By Anne Rawland Gabriel
How many hackers does it take to invade an LED light bulb? It doesn’t matter, because once inside they can defraud you of millions. That’s the reality banks face as they embrace the operational advantages offered […]
Technology
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Article

AI gathering steam in mainstream banking

Feb 27, 2017

By Anne Rawland Gabriel
Not long ago, mobile phones served a simple purpose: to talk to other people. Now we routinely talk to Siri, Cortana and other digital assistants. More significantly, they talk back to us (and not, mind you, […]
Technology
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Article

Another smart side of artificial intelligence

Oct 11, 2016

By Anne Rawland Gabriel
Know your customer. Its acronym is KYC, but you couldn’t blame someone for confusing it with KFC because for banks, it’s a tough muddle with all the likeability of spent chicken grease. As for anti-money laundering […]
Technology
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Article

Commercial escrow goes anywhere, anytime

Sep 7, 2016

By Anne Rawland Gabriel
With anytime/anywhere/any device access moving deeper into the banking stack, commercial escrow is also beginning to transform. At least a dozen banks, ranging in size from middle-market institutions to Tier 1 powerhouses, currently promote some type […]
Business Banking / Technology
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Article

Mobilizing account opening

Apr 18, 2016

By Anne Rawland Gabriel
Although most U.S. banks offer some type of mobile channel, significant disconnects remain. For example, only about a quarter leverage mobile for account opening, or plan to begin doing so. One considerable mobile onboarding hurdle is […]
Customer Experience / Digital Banking / Payments / Technology
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Article

Integrating receivables to boost lockbox revenues

Apr 15, 2015

By Anne Rawland Gabriel
With paper-based checks falling to about half of all B2B payments according to recent surveys, banks are feeling the revenue loss. Yet, at the same time, their commercial clients continue experiencing significant costs due to manual […]
Payments / Technology