Chris Skinner

Chris is an independent commentator on financial services. He chairs the Financial Services Club, a European networking group that enables discussion between members and regulators, practitioners and futurists. At The Finanser, he assists clients as an advisor, as well as sometimes being commissioned to write or speak on their behalf at conferences and tradeshows. He is the author of Digital Bank and ValueWeb.

Article

COVID-19 ripped up banking’s rule book – now what?

Oct 5, 2021

By Balkrishan Kalra, Chris Skinner
Digital-first, experience-driven banking is the future, and the institutions that don’t fully embrace this secular trend will likely not survive for long.
Consumer Banking / Digital Banking

Video

Banking in 2030: A look back from the future

Mar 17, 2021

Chris Skinner, digital banking expert, influential commentator and respected author, discusses what the next decade could bring, and he’ll challenge your thinking on what banking might look like.
Customer Experience

Podcast

COVID-19 and the importance of ‘Doing Digital’

Apr 14, 2020

By Terry Badger, Chris Skinner
We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities. But what...
Digital Banking
Analytics 1

Podcast

Podcast: Banking and the Internet of Things

May 5, 2017

By Lou Carlozo, Chris Skinner
On this episode of the BAI Banking Strategies podcast, we're joined by Chris Skinner, international fintech expert and author. Chris talks about the latest revolutions from the Internet of Things (IoT), with particular focus on how these technologies are shaking...
Compliance, Regulation & Risk / Technology
Technology 1

Article

ValueWeb and the new age of finance

Jun 10, 2016

By Chris Skinner
Money originated as a control mechanism for governments of ancient Sumer to control farmers, based upon shared beliefs. It was then structured during the Industrial Revolution into government-backed institutions, banks, which could issue paper notes and […]
Digital Banking / Payments / Technology
Technology 1

Article

FinTech for startups and Techfin for bankers

Mar 4, 2016

By Chris Skinner
In conversation with bankers and start-up executives, it is clear that there is a differing view of the world. It is not as clear-cut as nimble innovator versus dinosaur incumbent, which is how many portray this […]
Digital Banking / Payments / Technology
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Article

Millennials on banks and money

Dec 11, 2015

By Chris Skinner
There’s been a lot of debate about millennials and their likes and dislikes. I myself cite regular surveys that millennials would rather go to the dentist than visit their bank and that surveys of millennials find no bank brands are...
Consumer Banking / Marketing & Sales / Technology

Article

Creating the FinTech dream in financial services

Aug 24, 2015

By Chris Skinner
I find it interesting that so many bloggers on financial technology (fintech) sites deride the banks for being slow, clueless or stupid. They talk about how banks don’t do this, don’t do that; fail at this, fail […]
Customer Experience / Digital Banking / Marketing & Sales / Technology
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Article

The omnichannel failure

Jun 20, 2015

By Chris Skinner
A lot of folks are asking me whether I’m really saying that banks need to start all over again? Is that really feasible, Chris? How can you recommend that we tear down the house and rebuild it? […]
Consumer Banking / Digital Banking
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Article

The regulatory effect in banking

May 14, 2015

By Chris Skinner
Banking is not being disrupted; it is being evolved. The evolution is in the architecture of banking from a physical toward a digital play. As with books, music, entertainment and travel agents, banking is something that […]
Compliance, Regulation & Risk / Technology
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Article

Role of the branch in the digital age

Apr 16, 2015

By Chris Skinner
JPMorgan Chase recently held their investor day and grabbed some of the fintech headlines when they stated that Apple Pay has been activated by over a million cardholders since its launch in the U.S. in October. Chase also […]
Consumer Banking / Digital Banking / Technology

Article

New core systems required in digital age

Feb 24, 2015

By Chris Skinner
I realized something about this new market of fintech the other day, where banks become financial systems integrators. The realization was that banks really should think about what they are doing by developing so much of […]
Consumer Banking / Technology

Article

Coders as the rock stars of banking

Oct 6, 2014

By Chris Skinner
I was having a debate the other day with two bank CEOs. One runs a direct bank that is going digital and the other runs a branch-centric bank that is investing in digital. At one point […]
Talent & Workforce Management / Technology

Article

Digital Identities for Controlling Money Laundering

Jun 6, 2014

By Chris Skinner
I have recently spent a lot of time talking about KYC (Know Your Client), AML (Anti Money Laundering, often confused with ALM which is Asset and Liability Management), Client Onboarding, PEPs (Politically Exposed Persons) and SARs […]
Compliance, Regulation & Risk / Fraud Prevention

Article

The ‘Red Pill’ Moment for Financial Services

May 6, 2014

By Chris Skinner
In the movie The Matrix, the hero Neo, played by Keanu Reeves, meets a mysterious man named Morpheus who tells him that he is just a small part of the Matrix and one of its slaves. He tells […]
Compliance, Regulation & Risk / Technology

Article

The Five Greatest Risks to Banks

Sep 16, 2013

By Chris Skinner
Banks are typically thought of as stable, reliant and dull, or that’s what we would like them to be. Actually, banks are inherently risk managers, as we have now realized in the past five years. Banks […]
Compliance, Regulation & Risk / Consumer Banking

Article

The Social Bank Revolution

Jul 26, 2013

By Chris Skinner
One of the themes of my recent presentations is how technology has bridged the divide between work life and social life. This came up in force again the other week as we talked about the role of social media in...
Consumer Banking / Digital Banking / Marketing & Sales / Technology
Technology 1

Article

Why All Banks Will Change Core Systems

May 21, 2013

By Chris Skinner
There’s a theme that keeps cropping up at most conferences I attend around the remodeling of banks. It came up again today in a discussion about data leverage at the Asian Banker Summit, and it occurred […]
Consumer Banking / Customer Experience / Technology
Technology 1

Article

Banking’s IT Pain Points

Apr 23, 2013

By Chris Skinner
I was sitting through a vendor presentation when a slide popped up titled: “Industry Pain Points.” It was an interesting take on the banking industry’s challenges with technology. The slide was divided into four sections, the first […]
Talent & Workforce Management / Technology
Device Chart

Article

How Do Banks Survive? Because of Regulations

Mar 1, 2013

By Chris Skinner
We recently celebrated the two hundredth birthday of Charles Darwin, who broke through the prejudiced views of the religious world of the Victorian era by being brave enough to say we were descended from apes. That […]
Compliance, Regulation & Risk / Technology
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Article

Banks and the ‘Internet of Everything’

Feb 1, 2013

By Chris Skinner
Banks have little to do with physical space anymore; it’s all been digitized. If everything is digitized, then any new technology could disrupt banking. So what will that new technology look like? Well, mobile will continue […]
Consumer Banking / Digital Banking